Manager, RTR Payment System Operations

About Payments Canada

Role overview

Operations and strategy

• Manage Real-Time Rail operations across business, operational, and technical areas and champion process improvements.
• Support operational rules, standards, and procedures; provide subject matter expertise and promote quality assurance.
• Coach employees and work with external technology vendors on operational matters.
• Lead roadmap planning with Product Management, including organizational work, budget, and resource plans.
• Assess future-state business, operational, and technical implications and identify improvements to rules and processes.

Relationships and leadership

• Build relationships across organizational divisions, members, and stakeholders; represent Payments Canada at international forums and industry events.
• Prepare briefings and presentations, deliver updates and training, and communicate incidents and planned changes.
• Develop divisional strategy and lead team staffing, workforce planning, performance management, staff development, and succession planning.
• Monitor divisional goals against organizational strategy, manage budgets, and support a collaborative team culture.

Qualifications

• Post-secondary education in Business, Commerce, or a related discipline.
• At least 7 years of business analysis experience, including progressive management experience.
• Experience maintaining effective internal and external stakeholder relationships.
• Advanced knowledge of the Real-Time Rail, payment systems, operational policies, rules, and functionality.
• Eligibility to complete criminal, credit, identity, employment, and education background checks.
• Periodic travel is required.
• Financial industry experience and English-French bilingualism are assets.

Compensation

• Target starting rate is $119,850, with flexibility based on experience and qualifications; the full salary range and benefits package are referenced in the posting.

Workplace

• The employer describes a flexible hybrid remote-and-office environment.

Benefits

• Benefits include an annual variable bonus, a defined contribution pension with employer matching if eligible, health and dental coverage, paid leave, parental leave top-up if eligible, professional development, and office gym access.
• The posting describes at least four weeks of paid vacation, sick and personal days, a December holiday shutdown, and cultural holiday observance days.