Manager - Retail Operations

About This Role

Objective This position is responsible for driving revenue growth by implementing retail SOPs, enhancing customer experience, and ensuring operational excellence across stores. It also oversees staffing, training, and team performance while representing the brand through effective leadership and service standards.

Key Responsibility Sales and profitability:

• Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage
• Set store sales target to maximize the sales and profitability
• Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources
• Effective management of the operational costs, reduction in operational costs by automation
• Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees
• Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times
• Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements
• Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation
• Interpret and make decision on operations and visual standards based on store and client’s needs

Employee Development

• Identify store training and development needs in conjunction with the Brand General Manager and training department
• Formulate a succession plan, in conjunction with the Brand General Manager
• Set KPI’s and KRA’s for direct subordinates and conduct performance appraisal and feedback
• Involve in the selection and recruitment of the operational staff, when required
• Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives

Communication

• Conduct regional sales and operations meetings on regular basis
• Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance
• Ensure brand participation in loyalty program ‘Club Apparel’
• Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas

Stock Management

• Monitor store inventory in consultation with Brand General Manager and Brand Managers
• Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales
• Monitor slow-moving and outdated stock, in consultation with Brand Managers
• Ensure stock security measures are effectively managed by Store Managers

Store Design And Projects Management

• Involve in the design and layout process of the new store projects.
• Design a "New Store Schedule' prior to commencement of design process.
• Provide guidance to concept Architect during the design and implementation process.
• Conduct regular Project update meetings with the Projects team.
• Provide guidance and support to territory during set-up and merchandising phase.

Miscellaneous

• Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.
• Handling legal responsibilities related to store management/store opening/planning.

Desired Experience

• 6–8 years of progressive experience in retail operations or business management, with at least 3 years in a managerial role.
• Proven experience in managing large retail teams and driving sales across multiple store formats.
• Strong understanding of retail KPIs, customer experience, team leadership, and operational efficiency.
• Bachelor's degree in Business Administration, Retail Management, or a related field.