Manager, Retail Hub

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Serves as the central point of coordination for Boehringer's emerging direct-to-retail distribution channel, supporting major retailers. The Retail Hub Manager will have direct responsibility for critical operational decisions while collaborating cross-functionally with Customer Care, Demand Planning, Accounts Receivable, Retail Sales, 3PL providers, Transportation, and other internal teams. This position is accountable for maintaining service excellence, optimizing processes, and building strong relationships with retail partners through portals and direct communication. The incumbent ensures the success of Boehringer direct-to-retail distribution model by acting as the operational and strategic center of the retail supply chain. This role drives order accuracy, timely fulfillment, and compliance with retailer requirements by managing complex processes and making critical decisions, supporting revenue growth, customer satisfaction, and operational efficiency in a rapidly evolving channel.

This position manages the end-to-end order lifecycle—from receipt of customer purchase orders through delivery and invoicing—while troubleshooting inventory discrepancies, resolving delivery failures, and addressing customer penalty deductions promptly.

Cross-Functional Coordination

Act as the central liaison between Customer Care, Demand Planning, Accounts Receivable, Retail Sales, 3PL providers, Transportation, and Quality teams.

Facilitate resolution of order adjustments, inventory related issues impacting order fulfillment, and support of deduction management.

Drive alignment on forecasts, inventory availability, and promotional activities.

Assists accounting department in disputing retail compliance charge-back claims by creating reporting to provide real-time visibility to charge-back activity.

Inventory & Fulfillment Oversight

Monitor inventory levels and coordinate with planning and warehouse teams to prevent stockouts or delays.

Ensure accurate allocation of inventory for retail orders.

Communicate inventory status and risks to stakeholders.

Order Management & Retail Compliance

Liaison with Customer Care on all aspects of order processing for retail partners, ensuring accuracy and adherence to retailer-specific requirements.

Monitor retailer portals and maintain direct communication to resolve issues proactively.

Ensure timely shipment and delivery of orders to meet service-level agreements.

Monitors the shipments in transit and trouble-shoots for any logistical issues to ensure that customer service levels are not impacted.

Process Optimization

Identify gaps in the retail distribution process and implement solutions to enhance speed, accuracy, and cost-effectiveness.

Work with Inventory Control to develop and standardize inventory control procedures as related to retail distribution center.

Support continuous improvement initiatives for cost-effectiveness.

Support scalability for future growth in the retail channel.

Reporting & Analytics

Develop and maintain dashboards to track order performance, fill rates, and compliance metrics.

Provide insights and recommendations to improve operational efficiency and retailer satisfaction.

Track key inventory KPIs (accuracy, shrinkage, damage rates).

Prepare monthly/quarterly retail reporting. Participate in business reviews.

Support audits and compliance reviews.