Manager Regional Catering Performance

Job Description

Accountabilities

• Lead Catering Operations team across HUB & OSS worldwide for provision of all flight catering services.
• Manage all Catering partner budget, food safety, hygiene, Halal and Kosher compliance.
• Ensure that all services provided are in line with Etihad Airways Food Safety, Halal, Kosher and operational and galley/equipment loading plans.
• Monitor contractor compliance with AVSEC, Ethics and Compliance and all other related compliance requirements.
• Deliver all tender operational requirements and performance audits to Procurement.
• Participate in Caterer evaluation and menu presentation.
• Lead the implementation and monitoring performance of CCS and OSS Catering partner against agreed metrics and KPIs through use of on-site audits, off-load checks, OCR reports, feedback from other departments, OSS airport teams, NPS etc.
• Identify trends and develop Corrective Action Plans with CCS and Catering partners to resolve issues and improve performance.
• Place orders and requests with catering partners at HUB or OSS to ensure guest onboard service and crew F&B requirements are maintained .
• Allocation of costs to processes (full cost approach & budget management) to implement cost saving/service & quality initiatives, identification of saving opportunities and meal wastage.
• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks, through effective evaluation and decision-making based on conditions, hazards and threats.
• Keep this as the last item, as it is not currently covered in management authorities elsewhere.

Qualifications

• Knowledge of airline catering processes and procedures to maintain safe and compliant food and services onboard flights.
• Food safety practices and principles and maintaining food in line with Halal requirements.
• Bachelor’s degree in relevant subject or equivalent vocational qualification plus business experience.
• Excellent communication skills in both written and spoken English High level of computer literacy (MS Office).
• Ability to analyse and synthesise data to extract opportunities and insights Food Safety and Halal practices.
• Understanding of food allergens 8 years of airline or airline catering experience.
• Minimum 2 years in leadership role.

Additional Information

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