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Manager – Real Estate Trustee Office

Alba Corporation
Dubai, UAE
fulltime
Mid-Senior
1 months ago
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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Overview

We are looking for an experienced **Manager** to oversee the daily operations of our **Real Estate Trustee Office**, ensuring all property transfer and registration activities are conducted efficiently, accurately, and in full compliance with UAE regulations.

This role is critical in ensuring smooth day-to-day operations, full compliance with Dubai Land Department (DLD) regulations, and the delivery of a professional, efficient, and customer-focused service.

The ideal candidate will have strong leadership skills, experience managing service centers or government-related operations, and the ability to maintain high standards across both operational and customer-facing functions.

Operations Management

  • Oversee the daily operations of the center, ensuring all services are delivered efficiently and in line with DLD standards
  • Manage transaction workflows, service counters, and overall center performance
  • Ensure readiness and smooth functioning of all operational areas, including front desk and registration services

Compliance & Governance

  • Ensure full compliance with Dubai Land Department regulations and operational guidelines
  • Act as the main point of contact with DLD representatives, supervisors, and auditors
  • Monitor adherence to policies, procedures, and service-level agreements (SLAs)

Team Leadership & Development

  • Lead, supervise, and support all center staff, including registration officers and customer service team
  • Ensure all employees complete required “Ameen” certification and ongoing training
  • Maintain high levels of staff performance, professionalism, and accountability

Customer Experience & Service Quality

  • Ensure a seamless and professional experience for all customers visiting the center
  • Handle escalations and resolve complex customer issues in a timely and effective manner
  • Monitor service quality and implement improvements where needed

Administrative & Reporting

  • Oversee internal coordination, reporting, and documentation processes
  • Ensure accurate record-keeping and proper use of systems and platforms
  • Track performance metrics and prepare reports for management and relevant authorities

Requirements

  • Bachelor’s degree in Business Administration or a related field
  • Minimum **3 years of experience managing a service center or similar operation**
  • Strong understanding of operational processes and customer service standards
  • Experience in real estate, government services, or regulated environments is a strong advantage
  • Excellent leadership, communication, and problem-solving skills
  • Ability to work in a structured, compliance-driven environment
  • Must be eligible to meet DLD requirements for the role

Salary & Benefits

  • Competitive Salary: Based on experience
  • Work Visa sponsorship
  • Medical insurance
  • 30 days of paid annual leave
  • Professional and structured working environment

Work Arrangement

  • Full-time, on-site position (UAE-based)

Why Join Us?

Lead operations at a **Real Estate Trustee Office**, a key part of property ownership processes.

Manage a structured, compliance-driven environment with clear impact.

Play a critical role in ensuring accuracy, efficiency, and trust in every transaction.

Join a growing organization with long-term stability and expansion plans.

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