Manager - Quality Excellence
About the Role
The Manager, Compliance provides leadership for compliance governance, risk-based document reviews, audit readiness, change facilitation, and team capability. The role ensures that OSDs, QSDs, process documents, and supporting controls remain complete, current, effective, and aligned with approved requirements.
Full Job Posting
Qualifications
- Typically 8+ years of relevant experience in compliance, quality, audit, risk, process governance, or document management, including experience leading reviews, stakeholder governance, and a team or workstream. certification in Compliance, Quality, Risk, Audit, ISO, Lean, or Six Sigma is preferred.
Responsibilities
- Advanced OSD viewing, analysis, quality review, and risk-based gap assessment.
- Strong understanding of QSD compliance, quality management systems, document control, audit governance, and change management.
- Ability to review, comprehend, and operationalize complex requirements from multiple sources.
- Excellent written, verbal, presentation, facilitation, and stakeholder-management skills.
- Advanced Microsoft Excel skills for trend analysis, dashboards, exception reporting, and management insights.
- Advanced Microsoft PowerPoint skills for executive-level compliance narratives and decision-focused presentations.
- Strong audit planning, control assessment, root-cause analysis, CAPA governance, risk prioritization, and issue-escalation capability.
- People leadership, coaching, quality assurance, workload planning, and performance-enablement skills.
- Ability to influence cross-functional stakeholders, manage ambiguity, and balance compliance expectations with business practicality.
- Strategic ownership with strong execution discipline and sound professional judgment.
- Ability to influence senior stakeholders and constructively challenge control or documentation weaknesses.
- High standards of integrity, confidentiality, objectivity, and accountability.
- Data-driven decision-making, continuous-improvement mindset, and commitment to developing team capability.
Preferred Qualifications
- Typically 8+ years of relevant experience in compliance, quality, audit, risk, process governance, or document management, including experience leading reviews, stakeholder governance, and a team or workstream. certification in Compliance, Quality, Risk, Audit, ISO, Lean, or Six Sigma is preferred.
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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