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Manager - Quality Excellence

exl Service.com (India) Private Limited
Uttar Pradesh, IND
Full-time
Manager · 8+ years experience
Hybrid
Discovered 3 weeks ago

Full Job Posting

Qualifications

  • Typically 8+ years of relevant experience in compliance, quality, audit, risk, process governance, or document management, including experience leading reviews, stakeholder governance, and a team or workstream. certification in Compliance, Quality, Risk, Audit, ISO, Lean, or Six Sigma is preferred.

Responsibilities

  • Advanced OSD viewing, analysis, quality review, and risk-based gap assessment.
  • Strong understanding of QSD compliance, quality management systems, document control, audit governance, and change management.
  • Ability to review, comprehend, and operationalize complex requirements from multiple sources.
  • Excellent written, verbal, presentation, facilitation, and stakeholder-management skills.
  • Advanced Microsoft Excel skills for trend analysis, dashboards, exception reporting, and management insights.
  • Advanced Microsoft PowerPoint skills for executive-level compliance narratives and decision-focused presentations.
  • Strong audit planning, control assessment, root-cause analysis, CAPA governance, risk prioritization, and issue-escalation capability.
  • People leadership, coaching, quality assurance, workload planning, and performance-enablement skills.
  • Ability to influence cross-functional stakeholders, manage ambiguity, and balance compliance expectations with business practicality.
  • Strategic ownership with strong execution discipline and sound professional judgment.
  • Ability to influence senior stakeholders and constructively challenge control or documentation weaknesses.
  • High standards of integrity, confidentiality, objectivity, and accountability.
  • Data-driven decision-making, continuous-improvement mindset, and commitment to developing team capability.

Preferred Qualifications

  • Typically 8+ years of relevant experience in compliance, quality, audit, risk, process governance, or document management, including experience leading reviews, stakeholder governance, and a team or workstream. certification in Compliance, Quality, Risk, Audit, ISO, Lean, or Six Sigma is preferred.

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