oracle
Data Scientist
exl Service.com (India) Private Limited
IND
Full-time
Mid · 5–6 years experience
Hybrid
Discovered 3 days ago
gcp
Key Skills for This Role
gcp
Full Job Posting
Qualifications
- Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field.
- 5–6 years of professional experience in conversational AI development, with 2–3+ years in Google CCAI ecosystem.
- Strong experience with Dialogflow CX and ES, including intent/entity design, context handling, webhook integration, and fulfillment.
- Practical experience with Generative AI in Google Cloud (Playbooks, Generators, Data Stores).
- Hands-on experience with UJET or similar platforms integrated with CCAI.
Responsibilities
- Driving the design and delivery of enterprise-scale Conversational AI solutions using Dialogflow CX/ES, Google CCAI, Generative AI, and UJET. Focused on intelligent virtual agents, Agent Assist, GenAI-powered conversational experiences, CCAI Insights, enterprise integrations, and continuous optimization to enhance customer and agent experiences.
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