Manager - QC and Training

About the company

Role purpose

Responsibilities

• Manage QC and Training departments, assign tasks, and direct review processes.
• Improve efficiency through training plans and continuing capability development.
• Ensure regulatory and industry-standard compliance; evaluate program quality, effectiveness, and training needs.
• Align department activities with approved KPIs and operating processes; reduce defects and incidents through QC and targeted training.
• Develop and improve quality processes and training initiatives; analyze data and trends to address quality gaps.
• Manage staff performance, feedback, meetings, and departmental expenses within budget.
• Review reports, present improvements to management, handle complex cases, and contribute to annual review plans.
• Coordinate with HR and other departments, maintain compliance documents, and support staff hiring, training, and performance management.

Qualifications and skills

• Bachelor's degree in business administration, quality management, educational training, or a related field; a master's degree is preferred.
• Excellent verbal and written English communication skills.
• Relevant quality, training, or leadership certifications such as ISO 9001 or Certified Trainer are advantageous.
• Extensive quality monitoring and training experience, including significant leadership experience.
• Proven ability to manage QC and training departments; iGaming or similar-sector experience is preferred.
• Strong knowledge of quality monitoring standards and training methodologies; proficiency with data analysis tools and reporting software.
• Familiarity with industry-specific regulations and compliance standards.
• Strong leadership, people management, strategic planning, organization, problem-solving, and continuous-improvement abilities.
• Ability to motivate teams and manage cross-functional teams and multidisciplinary projects.

Additional context