Manager

We are looking for an experienced Team Leader to manage and develop an operational team in Pune.

This role combines people management, operations management, performance management, quality assurance, SLA/KPI management, training, reporting and continuous improvement within a structured, process-driven environment.

• Lead, coach and develop an operational team.
• Manage daily operations, workflows and workload allocation.
• Monitor productivity, performance, quality and operational targets.
• Manage service delivery against agreed SLAs and operational standards.
• Conduct regular coaching, feedback and performance-management activities.
• Support training, onboarding and colleague development.
• Review quality and audit outcomes and implement improvements.
• Analyse operational data, dashboards and performance reports.
• Manage operational queries and escalations.
• Work closely with internal and business stakeholders.
• Drive process improvement, operational efficiency and service quality.
• Support a high-performance and accountable team culture.

• Total 6 to 8 years’ experience with minimum 2 years of experience in a Team Leader or people-management role.
• Experience in business operations, administrative operations, professional services, legal services, shared services or a similar process-driven environment.
• Strong experience in people management, team management, coaching and performance management.
• Experience managing SLA/KPI performance, productivity, quality and service delivery.
• Understanding of quality assurance, audit and compliance-focused processes.
• Experience interpreting operational data, dashboards and reports.
• Strong stakeholder-management and communication skills.
• Excellent organisational, analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a high-volume environment.
• Flexibility to support business requirements across different working hours.

• Learning and professional development opportunities.
• Leadership development and career-growth opportunities.
• Internal mobility opportunities.
• Comprehensive benefits and well-being support.
• Inclusive and collaborative working environment.

We are a global professional services organisation focused on delivering high-quality services through collaboration, operational excellence and continuous improvement.

We aim to create an inclusive and supportive workplace where colleagues are encouraged to develop their capabilities, contribute ideas and build meaningful careers.