Manager, Program Management, Content Programs
Role Overview
The Manager III, Program Management, leads a multi-site operations team across two workstreams for Kindle Content Programs.
The role owns operational delivery and a portfolio of strategic programs, partnering across product, technology, automation, and global teams.
Content Programs supports selection, quality, and content integrity across print and digital Books, including defect prevention, regional selection growth, customer-facing launches, and Comixology.
Key Skills for This Role
Full Job Posting
Role overview
The Manager III, Program Management, leads a multi-site operations team across two workstreams for Kindle Content Programs.
The role owns operational delivery and a portfolio of strategic programs, partnering across product, technology, automation, and global teams.
Content Programs supports selection, quality, and content integrity across print and digital Books, including defect prevention, regional selection growth, customer-facing launches, and Comixology.
Key responsibilities
- Own daily operations, capacity planning with workforce management, volume spikes, exceptions, process improvement, and staff management.
- Partner with technology and automation teams; oversee specialized technical services delivery with global counterparts.
- Lead programs covering selection growth, publishing guidelines, and change management; partner with product teams and manage third-party providers.
- Define requirements and priorities, manage implementation across teams, and drive end-to-end program execution.
- Build governance models, operating strategies, processes, documentation, communications, and ongoing support.
- Use data, metrics, defect information, and customer feedback to identify trends, root causes, and customer-experience improvements.
- Lead teams of operations managers and program managers, remove roadblocks, and improve efficiency in a dynamic environment.
- Identify scalable, flexible solutions, potentially using technology such as AI, while balancing customer, people, and business needs.
Basic qualifications
- 5+ years of cross-functional project delivery experience.
- 5+ years of program or project management experience.
- 5+ years of cross-functional work with technical and non-technical teams.
- Experience defining program requirements and using data and metrics to determine improvements.
- Experience managing teams.
Preferred qualification
- Experience managing, analyzing, and communicating results to senior leadership is preferred.
Working approach
The role requires strategic thinking, data-driven decisions, attention to detail, strong communication and business skills, and stakeholder relationship-building.
The candidate should be comfortable with ambiguity, make decisions, investigate root causes, influence without authority, and deliver results in a fast-paced operational environment.
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