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Manager, Product Management

Mastercard
Toronto, CAN
Full-time
Onsite
CAD 121,000–169,000
Discovered 1 weeks ago
Product managementMerchant analyticsCustomer experienceArtificial intelligenceData analyticsAdvertising ecosystem

Full Job Posting

Role overview

Lead the evolution of Mastercard's Merchant Analytics Products within its Services team.

The role focuses on customer experience and globally scalable AI-based analytics products across customer lifecycle stages, credit risk, and operational and strategic analytics.

Product leadership and delivery

  • Lead product strategy and execution, prioritizing customer experience and measurable outcomes.
  • Manage and mentor large cross-functional teams across geographies.
  • Partner with engineering to plan and execute product development across quarters and sprints.
  • Integrate AI and analytics with data science teams.
  • Maintain roadmaps, mitigate risks, and prepare contingency plans.
  • Explain complex features as customer benefits to improve adoption and satisfaction.

Candidate qualifications

  • Proven product management experience and deep understanding of customer experience, merchant analytics, the advertising ecosystem, third-party data, and AI.
  • Ability to lead and mentor large, diverse global teams.
  • Exposure to marketing campaigns and interaction with CMOs is noted.
  • Strong communication and stakeholder influence, ownership, agility, initiative, and an entrepreneurial mindset.

About Mastercard

Mastercard operates in the payments industry and provides digital payment products and services.

Its Services team manages fraud and risk, cybersecurity, and digital payment experience through expertise, data-driven insights, and execution.

Security responsibilities

  • Follow Mastercard security policies, protect information confidentiality and integrity, report suspected security violations or breaches, and complete mandatory security training.

Compensation

  • For work performed in Canada, the posting lists a Toronto pay range of CAD 121,000–169,000 and possible eligibility for a discretionary annual incentive.

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