Manager – POA (Power of Attorney)

Job Brief

Responsibilities

• Lead and manage a team of Sales Consultants to achieve revenue, conversion, and service excellence targets.
• Develop and execute sales strategies to drive business growth and maximize lead conversion opportunities.
• Monitor team performance, sales pipelines, productivity, and key business metrics to ensure targets are consistently achieved.
• Oversee the end-to-end customer journey, ensuring a seamless experience and timely resolution of escalated issues.
• Drive upselling and cross-selling opportunities, referrals, and revenue growth through effective relationship management and service delivery.
• Ensure compliance with POA regulations, documentation requirements, and internal policies.
• Collaborate with Legal, Operations, Customer Service and Finance teams to maintain efficient and compliant service delivery.
• Identify process improvement opportunities and implement initiatives to enhance operational efficiency and customer satisfaction.
• Prepare and analyze sales reports, forecasts, and performance dashboards, providing actionable insights and recommendations to management.

Education & Experience

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Minimum 5 years of overall sales experience in service-based industries.
• Minimum 3 years of experience managing and leading sales teams in the UAE.
• Proven track record of achieving and exceeding revenue targets.
• Experience in legal services, documentation services, immigration services, business setup, banking services, insurance, financial services, or other consultative service environments is highly preferred.
• **Candidates whose experience is primarily in SaaS sales will not be considered.**

Non-Negotiable Skills / Must-Haves

• Strong background in service-based sales with ownership of revenue targets.
• **Minimum 3 years of team management experience.**
• Proven ability to coach, develop, and drive performance within a sales team.
• Strong reporting, CRM management, and sales analytics capabilities.
• Experience managing sales pipelines, forecasting, and conversion metrics.
• Ability to present business performance updates and recommendations to senior leadership.
• Excellent communication, stakeholder management, and problem-solving skills.
• Strong operational discipline with attention to process, documentation, and customer experience.

Functional Competencies

• Strong leadership and people management skills.
• Advanced sales, negotiation, and closing capabilities.
• Ability to drive performance through coaching, mentoring, and accountability.
• Strong commercial and business acumen.
• Excellent stakeholder management and cross-functional collaboration skills.
• Proficiency in CRM systems, sales reporting, forecasting, and performance analytics.
• Strong understanding of compliance and customer service best practices.
• Ability to simplify complex legal or documentation processes for customers.