Manager, Patient Relations

Overview

• Posted on Monday, 08 June 2026, 22 Dhu Al Hijja 1447 Apply by Saturday, 20 June 2026, 5 Muharram 1448 Location Department/Section Patient Relations Section -M Summary Manages, organizes and controls the operations of the Patients Relations Section.
• Serve as a patient/family advocate to ensure that patient care is deliver in a professional and courteous manner, respecting the dignity and rights of patients, families and employees.
• Essential Responsibilities and Duties
• Observes patient satisfaction, suggestions, and complaints. Impacts onhow well patients' treatment is coordinated both internally and externally withother agencies.
• Provides patients/ families with channels to share their feedbackrelated to their experiences.
• Creates and maintain effective communication channels with other relatedDepartments to facilitate and resolve patients/ families concerns and requests.
• Serves as a patient advocate and a central resource for informationconcerning patients rights and responsibilities.
• Establishes and review internal policies and procedures to ensure patientrelation services are guide by written policies.
• Conducts short/long-range planning for the Department in accordance withthe Hospital and Division s objectives/goals and implements the DepartmentPerformance Improvement (PI) Program in accordance with the Hospital s overall (PI)Plan.
• Coordinates and communicates with all Chairmen of Medical Departments withregard to encountered difficulties or complaints in an effort to promotepatient satisfaction.
• Enhances inter departmental communication and coordination in order toresolve problems and to develop method(s) for fact finding as related topatient s complaints, satisfaction and suggestion.
• Ensures that patients and outside related agencies are provided withappropriate and timely feedback concerning complaints or enquiries.
• Educates hospital-wide staff in regard to patients rights andexpectations.
• Participates in designing and implementing the hospital-wide CustomerService Program and promotes the concept internally and externally as needed.
• Follows all Hospital s relatedPolicies and Procedures.
• Participates in self andothers' education, training and development, as applicable.
• Performs other related dutiesas assigned.