Manager, Operations Process Engineering

Role overview

Process analysis and redesign

• Conduct current-state diagnostics and root-cause analysis.
• Identify re-engineering, automation, and AI opportunities and document their rationale and potential impact.
• Map current and future processes from end-to-end flows to detailed steps.
• Assess AI, GenAI, RPA, and workflow automation opportunities for feasibility and scalability.
• Support business cases and ROI analysis.
• Design future processes and document process logic, business requirements, and capabilities.

Delivery and stakeholder engagement

• Collaborate in cross-functional redesign, solutioning, and feasibility sessions.
• Build relationships with operations SMEs, process owners, IT, Data, and Risk.
• Communicate findings and recommendations and participate in workshops to gather requirements and validate solutions.
• Identify and escalate risks, dependencies, and compliance considerations for governance review.

Required qualifications

• Bachelor’s or Master’s degree in Industrial Engineering, Business, Innovation, Technology Management, or a related field.
• 3+ years of experience in process improvement and IT transformation.
• Deep understanding of process design, mapping, value stream analysis, and Lean Six Sigma.
• Ability to produce comprehensive process documentation, design specifications, and enterprise-standard work products.
• Strong communication and cross-functional meeting facilitation skills.
• Interest in and basic understanding of Generative AI, Agentic AI, machine learning, and RPA.
• Intermediate data-analysis proficiency and strong PowerPoint skills.
• Self-motivation, structured problem-solving, curiosity, and critical thinking.

Preferred qualifications

• Process improvement certification in Lean, Six Sigma, or equivalent is an asset.
• Product Ownership and/or SDLC/AI-DLC experience or knowledge is an asset.
• Familiarity with Financial Services Operations is an asset.

Compensation and benefits

• The posting describes salaried pay but does not provide a salary amount or pay cadence.
• Benefits include a total rewards program, flexible benefits, and development opportunities.

Schedule

• The listed work week is 37.5 hours.