Manager, Microsoft Licensing Operations

The impact you will have

People and operational leadership

• Lead, coach, develop, and retain a high-performing team; establish objectives, conduct performance and development discussions, and build team capability.
• Manage staffing, workload allocation, scheduling, and coverage; establish priorities, workflows, accountabilities, and escalation paths.
• Monitor scorecards, service levels, productivity, quality, and trends; address capacity risks, process gaps, and recurring issues.
• Lead complex licensing scenarios, high-volume periods, and customer-impacting escalations.

Compliance and controls

• Partner with Microsoft to understand program changes, transaction rules, operational requirements, and partner obligations.
• Translate requirements into internal procedures, controls, training, and practices; maintain compliance throughout the transaction lifecycle.
• Partner with Compliance, Legal, Finance, Sales, and other teams to manage controls and obligations.
• Maintain transaction records and audit evidence; oversee reviews, document findings, escalate exceptions, and monitor remediation.

Improvement and partnership

• Simplify workflows, improve quality, and reduce operational risk using operational data, audit findings, and stakeholder feedback.
• Partner with IT and improvement teams on business requirements and system changes; ensure changes are tested, documented, communicated, and adopted.
• Build relationships with Microsoft and teams across Sales, Customer Success, Finance, Legal, Compliance, IT, and Enablement.
• Assess public-sector and education requirements and communicate operational performance, risks, and improvement priorities to senior leaders.

Governance and business management

• Identify operational, compliance, financial, and customer risks; establish mitigations and escalate material risks.
• Maintain scorecards, reporting, process documentation, control ownership, decision records, and audit evidence.
• Contribute to operational planning, capacity planning, technology roadmaps, and business cases; ensure changes have owners, controls, training, and implementation plans.

What you will bring

• At least three years of progressive licensing operations, customer operations, sales operations, or related technology experience.
• People-leadership experience, including coaching, performance management, talent development, and workload planning.
• Experience managing complex, high-volume transaction operations and practical knowledge of software licensing, contracts, quoting, ordering, renewals, and agreement maintenance.
• Experience translating partner requirements into processes and controls, and supporting compliance reviews, audits, or risk management.
• Analytical and problem-solving ability; cross-functional collaboration and strong written and verbal communication.
• Customer focus balanced with compliance, accuracy, financial risk, and contractual obligations.
• Post-secondary education in business, operations, technology, or a related discipline, or equivalent relevant experience.
• Relevant business improvement, project management, risk, compliance, or process-management certification is an asset. Microsoft or comparable vendor-program experience is strongly preferred; public-sector or education customer experience is an asset.

Compensation

• Estimated Canadian base pay is $95,000–$110,000 annually, plus target incentives of 12%.
• Actual salary depends on location, experience, skills, education, and related certification; ranges may differ by geographic location.

Benefits

• Full-time employees receive medical and dental care, an employee and family assistance program, retirement savings with company matching, life and disability insurance, paid leave, and employee discounts.