Manager

This role is focused on assisting with the immigration requirements of our clients' employees.

It involves ensuring adherence to Immigration Laws and Regulations and delivering outstanding client service.

The caseworker plays a vital role, whether they are assigned to a global account or a specific geographic region.

They engage in close collaboration with clients, individual employees, legal teams, government entities, and various stakeholders.

This collaboration is essential for facilitating efficient and well-coordinated immigration processes.

The caseworker's responsibilities are crucial in managing the complexities of immigration procedures and ensuring successful outcomes for all parties involved.

• Serve as the primary point of contact for corporate clients seeking immigration support.

• Understand the unique immigration needs of each client and develop tailored immigration plans.

• Handle the end-to-end immigration process for employees, including visa applications, work permits.

• Prepare and review immigration forms, petitions, and supporting documentation to ensure accuracy and compliance.

• Interpret and apply immigration rules to ensure clients' compliance and avoid any potential legal issues.

• Advise clients on immigration processes, timelines, and potential risks.

• Maintain accurate and organized case files for each client, ensuring all relevant documents are securely stored and readily accessible.

• Ensure commercial awareness ie efficiently recording time on a timely basis and supporting with billing activities, understanding scope creep.

• Prepare and submit necessary documentation to government agencies and authorities.

• Communicate effectively with clients, government officials, and internal teams to ensure seamless exchange of information.

• Liaise with network office, third party providers, consulates, embassies, and immigration authorities receive up to date immigration rules or monitor case progress and resolve issues.

• Handle unexpected issues that may arise during the immigration (or implementation) process with professionalism and efficiency.

• Provide regular updates to clients on the status of their immigration cases or change to immigration rules.

• Use a broad range of tools and techniques to extract insights from current trends in business area.

• Address client inquiries, concerns, and feedback in a timely and courteous manner.

• Training new/junior team members on case management and immigration law forms and applications

• Stay up to date with relevant immigration laws, regulations, and policies.

• Depending on the service line you're working in, you might also assist with the implementation of any relevant technology/platform.