Manager, ITS Product Area

Role purpose

Product strategy and delivery

• Defines product vision and strategy with business partners and external parties, aligned with organizational goals and market demands.
• Develops roadmaps, leads product teams, and prioritizes features and enhancements based on customer feedback and business impact.
• Develops business cases and obtains executive input and approvals for product investment, scope, and prioritization.
• Represents business owners and ensures products deliver committed priorities.
• Coordinates enterprise alignment with technology vision, direction, and architecture.
• Ensures product requirements are documented and accessible; oversees release plans and product lifecycle monitoring.
• Govern the product backlog in alignment with enterprise strategy, business needs, platform services, and compliance and security requirements.
• Defines and monitors OKRs and KPIs, tracks milestones, resolves escalated product issues, and oversees quality and feedback.

People and vendor leadership

• Recruits, manages, coaches, and evaluates employees and contract staff; provides training, guidance, and performance feedback.
• Supports employee development, succession planning, morale, and communication of strategy and organizational changes.
• Oversees technology contracts and vendor obligations in partnership with Technology VMO, including contract negotiation.
• Integrates corporate responsibility into products, plans, and work practices and assesses relevant business and customer risks and opportunities.
• Carries out supervisor duties required under provincial safety and health legislation.

Role capabilities

• Requires leadership of corporate technology product strategy, roadmaps, delivery, and lifecycle management.
• Requires alignment of product priorities and technology investments with business and organizational objectives.
• Requires people management, stakeholder engagement, and coordination across business, technology, delivery, and vendor partners.