Manager in CRM Transformation
Role Overview
The position is Senior Consultant / Manager in CRM Transformation.
The role is based in Dubai.
The role works with clients across the Middle East on sales and customer management transformation.
Key Skills for This Role
Full Job Posting
Position and location
The position is Senior Consultant / Manager in CRM Transformation.
The role is based in Dubai.
The role works with clients across the Middle East on sales and customer management transformation.
Key responsibilities
- Lead or co-lead strategy and transformation projects in CRM, sales, and marketing.
- Shape digital roadmaps focused on Salesforce and Microsoft Dynamics.
- Define and implement CRM strategies and digital customer journeys aligned with business requirements and CRM platforms.
- Design and introduce concepts for digital sales, digital marketing, and customer experience.
- Manage regional and international rollouts of new CRM solutions.
- Enable users on new processes and tools.
Requirements
- Ability to shape digital transformation for sales and customer management.
- Ability to define and implement CRM strategies and digital customer journeys.
- Experience working with CRM platforms such as Salesforce and Microsoft Dynamics.
- Ability to manage regional and international CRM solution rollouts and enable users on new processes and tools.
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