Manager II Business Process Optimization

Role overview

Optimization and leadership responsibilities

• Translate strategic goals into operational plans and team priorities; manage multiple teams or analyst units.
• Manage cross-functional projects, set value assessment criteria, and develop business cases and ROI models.
• Establish KPIs, use data-driven insights to address operational challenges, and guide automation and process redesign.
• Ensure compliance, align initiatives with senior leaders and enterprise goals, and contribute to resource planning.
• Mentor team leads, prepare successors, champion adoption, and apply best practices to improve efficiency and member experience.

Required qualifications

• At least seven years of process optimization or related experience, including demonstrated success managing enterprise or functional-area efficiencies.
• At least three years of management experience.
• Broad knowledge of applicable laws and regulations, banking trends, products, and services.
• Significant progressive experience leading optimization teams, including operational and regulatory controls.
• Advanced business case and ROI modeling experience; proficiency in Lean Six Sigma and other improvement methods.
• Bachelor’s degree in a related field or equivalent combination of training, education, and experience.

Desired qualifications

• Large financial institution experience is preferred.
• A related master’s degree is desired.
• Lean Six Sigma certification, CBPP, or Certified Lean Practitioner certification is desired.

Hours

• Monday through Friday, 8:00 a.m. to 4:30 p.m.

Listed work locations

• The description lists addresses in Vienna, Virginia, and Pensacola, Florida.

Compensation

• Listed salary range is USD 129,500–189,400 yearly.