Manager

Management of OP billing and receptions to provide effective and excellent Customer/Patient experience.

Job Responsibilities: Entire management of OP billing and receptions.

Management of service excellence and soft skill training aspect of all team members.

Management of PEARLS and complaint management.

Day to day management of Patient relationship in both OP and IP.

Responsible for increasing footfall in OPD areas.

Management of various Gateway funnel under OPD and billing.

Promulgate all the monthly status of operational and non clinical items.

Ensure department adherence to company policies, procedures and standards to ensure that patient expectations are exceeded.

Prepare reports; handle special projects and assignments as required.

Take initiative to improve activities as required at the hospital and/or across the organization.

Uses excellent and effective customer service skills to provide patients with necessary information and/ or to direct them to other appropriate resources or otherwise meet the service needs of the patient.

Proven effective supervisory skills including cultivating a positive, high performance team.

Candidate Requirements: Able to work under pressure and stressful situations while handling multiple tasks.

Success and experience working alongside a multi-disciplinary team.

Excellent documentation skills.

Able to motivate, mentor and performance manage including corrective action to ensure continually high standards.

Professional oral and written communication skills; must be able to interact and communicate effectively with individuals at all levels of the organization, as well as communicate with tact, diplomacy, and a high level of cultural sensitivity Strong attention to detail.

Ability to identify and resolve problems in a timely manner.

Good planning and organizational skills.

Professional appearance and manner.