Manager, External Communications – Creative Content and Reputation

Lead external communications strategies that build brand awareness and protect company reputation

Develop and execute PR, media relations, and enterprise storytelling initiatives

Create engaging content across social, digital, video, and earned media channels

Produce video content from concept and storyboarding through filming, editing, and post-production

Design platform-specific creative assets including graphics, motion content, and short-form video

Ensure all content and campaigns align with brand standards and messaging guidelines

Partner cross-functionally to deliver integrated communications across owned, earned, and social channels

Monitor brand reputation, identify risks, and support crisis communications when needed

Analyze content and campaign performance to optimize reach, engagement, and effectiveness

Manage external agencies, media partners, and other communications-related vendors and projects

5+ years of experience in communications, public relations, or a related field

Strong video production capabilities, including filming, editing, and post-production using tools like Premiere Pro, After Effects, or similar

Advanced graphic design skills with proficiency in Adobe Creative Cloud (Photoshop, Illustrator, InDesign) and the ability to create content independently

Demonstrated success creating engaging content across social, digital, and multimedia channels, supported by a strong portfolio

Experience in media relations, storytelling, and executing integrated communications campaigns

Excellent written and verbal communication skills, with the ability to simplify complex topics for diverse audiences

Highly organized and collaborative, with the ability to manage multiple priorities, meet tight deadlines, and influence cross-functional stakeholders

Experience supporting consumer brands or financial services organizations

Background working with PR or creative agencies

Experience leveraging performance data or social insights to refine communications strategy

Familiarity with reputation monitoring or social listening tools