Manager, eCommerce Communications & Operations

Role overview

Communications planning and stakeholder management

• Own the eCommerce communications calendar and intake process, providing visibility into initiatives, priorities, and impacts.
• Partner with Program, Product, and business teams to define communications needs, ownership, timelines, and deliverables.
• Develop plans aligned to audiences, channels, timing, dependencies, and approvals.
• Identify opportunities to simplify communications and escalate risks, conflicts, or alignment needs.

AI and communications enablement

• Support and improve AI-enabled communications tools, templates, workflows, and self-service resources.
• Simplify, standardize, or automate repetitive communications activities and processes.
• Track activity, priorities, and planned versus unplanned work to identify trends, risks, and improvement opportunities.
• Gather stakeholder and colleague feedback and translate insights into actionable recommendations.
• Improve the operating model to increase proactive planning, efficiency, and self-service tool adoption.

Qualifications

• At least 5 years in communications, change management, operations, project coordination, or a related field; retail experience is an asset.
• Ability to support an on-call schedule; English-French bilingualism is an asset.
• Strong organizational and project management skills, including managing multiple priorities, stakeholders, and timelines.
• Excellent written and verbal communication, judgment, and ability to clarify complex or unclear needs.
• Ability to build relationships, influence stakeholders, and work across teams and levels.
• Comfort with AI-enabled tools and technology; advanced Microsoft Office proficiency, particularly PowerPoint, Word, and Excel.

Employment and compensation

• Employment Type: Full time; Type of Role: Regular.
• Hiring range is $80,000–$110,000 per year.

Workplace context

• The posting describes the company's office in downtown Toronto but does not specify this position's workplace policy.