Manager, Data Operations

Role overview

Work arrangement

• The company expects an average minimum of three days per week in the office while allowing individual flexibility.

Accountabilities

• Define data-feed specifications, mappings, requirements, and acceptance criteria; coordinate build through operational handover.
• Monitor scheduled specialty pharmacy, infusion, wholesaler, and distributor feeds; lead recovery, reloads, and stakeholder updates.
• Investigate data issues with SQL and Snowflake, identify root causes, and implement durable fixes and automated checks.
• Develop reusable data models and pipelines with data engineers; define quality controls, lineage, and release validation.
• Manage delivery backlogs and incidents, prioritize dependencies, and guide cutovers, hypercare, and post-release reviews.
• Coordinate with business, technology, and data-provider teams on definitions, interfaces, schedules, and ownership.
• Maintain data documentation and operational evidence; improve monitoring and automation while applying privacy and contractual controls.
• Lead the external aggregation partner, manage onboarding and feed changes, set service expectations, and ensure accurate, timely, compliant outputs.

Essential experience and education

• At least 5 years in data operations, data engineering, data management, or a related role.
• Bachelor’s degree in computer science, engineering, information systems, analytics, life sciences, or a related field, or equivalent experience.
• Strong SQL and practical Snowflake knowledge, including profiling, reconciliation, access controls, and query performance.
• Working knowledge of Python, Airflow or comparable orchestration, and dbt or comparable transformation tooling.
• Able to trace data end to end, read code and technical designs, assess change impacts, and work with business, technology, and vendor teams.
• Experience with pharmaceutical commercial data, including specialty pharmacy, patient services, specialty distribution, or trade feeds.

Desirable experience

• Knowledge of patient referral, status, dispense, and shipment data; wholesaler inventory and shipment feeds, including 852/867.
• Experience with SFTP, Amazon S3, Snowflake stages or secure sharing, Git-based releases, production deployment, or API/MuleSoft integrations.
• Familiarity with patient data, claims, CRM, HCP/HCO master data, roster and territory alignment, or Veeva, IQVIA, and Komodo.
• Rare disease or specialty medicine experience; analytics, model validation, scoring, alerts, or AI-assisted data operations; vendor coordination or mentoring.

Compensation

• Annual base salary ranges from 104,088.80 to 136,616.55; the offer may vary based on individual and business factors.
• Permanent positions may include an annual variable-pay bonus, possible long-term incentives, and benefits; fixed-term or temporary positions receive a contract benefits program.