Manager, Continuity & Response

Role overview

What you'll do

• Design and facilitate tabletop exercises and capture the gaps they identify.
• Turn lessons from exercises, DR tests, and incidents into action plans and drive completion.
• Keep DR plans, recovery tiers, RTO/RPO targets, and runbooks current as architecture evolves.
• Coordinate DR exercises, document results, and circulate reports for review and executive approval.
• Administer incident tooling, defining incident types, severities, response flows, escalations, roles, and automations.
• Track incident trends and metrics, identify redundancies, and improve response processes.
• Own the resilience roadmap and educate leadership and partner teams on proposed investments.
• Bring structure to live incidents and escalations using Incident Command.
• Partner with Security, IT, and Production Engineering on cyber recovery and resilience planning.
• Use AI to accelerate objectives and model effective use.
• Maintain clear, timely, factual situation reporting and external or customer communications.

What you bring

• Hands-on ownership of incident management and/or disaster recovery programs at a technology or SaaS company.
• Fluency in Incident Command or an equivalent major-incident framework.
• Direct experience with tech-company Crisis Management Teams, their practices, and training.
• Experience writing and facilitating tabletops and driving actions through completion.
• Experience coordinating DR tests from planning and execution through reporting and approvals.
• Hands-on administration of an incident management platform such as incident.io, PagerDuty, FireHydrant, or Opsgenie.
• Strong DR/BC knowledge, including RTO/RPO/RTA, recovery tiers, service prioritization, backup, and recovery strategy in modern cloud architecture.
• Comfort using AI, sound decisions under uncertainty, excellent communication, and ability to bring clarity amid ambiguity.
• Preferred: cyber recovery experience; ITIL or major-incident practices; blameless reviews and resilience metrics; CBCP, MBCP, ABCP, CISM, CISA, CRISC, ITIL, or PMP certification; program-building experience.

Compensation

• Expected salary range is CAD 120,200 to CAD 180,200 per year; placement depends on region, experience, and skillset.

Workplace and benefits

• Hybrid work; local employees in listed locations are expected in the office at least twice per week.
• Benefits include health, dental, and vision insurance, flexible time off, an annual counseling benefit, RRSP matching, and RESP contributions.

About Clio