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Manager, Consulting

F5
Riyadh, KSA
Full-time
Onsite
Discovered 2 weeks ago
Professional Services leadershipTeam coaching and developmentCustomer relationship managementCustomer escalation managementSaudi market knowledgeArabic

Full Job Posting

Role overview

F5 seeks an experienced Professional Services Manager to lead its services team in Riyadh.

The role leads and develops technical consultants, supports key customers, and partners with Saudi sales.

The manager reports to regional Professional Services leadership and contributes to local services strategy.

Customer management

  • Serve as the local management contact for key Saudi enterprise and public-sector customers.
  • Build stakeholder relationships, monitor customer sentiment and delivery concerns, and align expectations with services delivered.
  • Manage escalations and support strategic-account meetings with a visible leadership presence.

People leadership and delivery

  • Lead, coach, and develop consultants; support resource planning, onboarding, performance management, and career development.
  • Coordinate with regional leadership to engage the right technical specialists on customer projects.
  • Support timely engagement delivery and protect service quality.

Sales partnership and market insight

  • Partner with Saudi sales on account strategy, customer engagement, and services opportunities while setting realistic delivery expectations.
  • Identify where Professional Services can add customer value.
  • Share market needs, customer trends, and competitor activity with regional leadership and improve local services positioning.

Required qualifications

  • Leadership experience in Professional Services, Consulting, Services Delivery, Technical Account Management, or a similar customer-facing technology environment.
  • Experience with enterprise and public-sector customers in Saudi Arabia.
  • Fluent Arabic and professional-level English.
  • Bachelor's degree or equivalent experience.
  • Strong Saudi market knowledge, consultant coaching ability, customer management and escalation skills, and technical awareness of networking, application delivery, security, or cloud.

Preferred qualifications

  • Knowledge of F5 products and solutions; prior technical consulting or engineering experience.
  • Experience with Saudi government, financial services, telecom, or large enterprise customers.
  • Experience supporting services growth or identifying customer opportunities; existing Saudi technology ecosystem relationships.

Workplace

  • Hybrid and flexible working, balancing office, customer-site, and remote time.

Benefits

  • Housing and transportation allowances, family medical insurance, and life and disability insurance.
  • Learning resources, technical training, and career development.

About F5

F5 provides technology for creating, securing, and running applications and describes itself as focused on cybersecurity and customer outcomes.

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