Manager, Conduct Risk - Compliance (Emirati Talent)

Job Purpose

Conduct Risk Framework and Governance

• Design, implement, and maintain the enterprise-wide conduct risk framework.
• Develop policies, standards, and methodologies for identifying and managing conduct risk.
• Ensure alignment with regulatory requirements and industry best practices.
• Report periodically to senior management, the Compliance Committee, and BRCC.
• Submit periodic regulatory reports to the CBUAE Market Conduct Supervision Department.

Risk Oversight and Monitoring

• Oversee conduct risk identification, assessment, and mitigation across products, services, channels, and customer interactions.
• Monitor conduct-related risk indicators, trends, incidents, and emerging risks.
• Conduct thematic reviews and deep dives into high-risk areas.
• Ensure appropriate escalation and remediation of conduct-related issues.

Culture and Accountability

• Promote a customer-centric and ethical culture throughout the organization.
• Support business and support-function leaders in embedding conduct risk into decision-making.
• Develop and deliver conduct risk training and awareness programs.
• Drive accountability for customer outcomes and responsible business conduct.

Regulatory and Stakeholder Engagement

• Act as the key point of contact on conduct risk matters.
• Monitor evolving regulatory expectations and ensure proactive compliance.
• Build relationships with Risk Management, Legal, Internal Audit, Human Capital Management, and business units.

Incident Management and Remediation

• Oversee investigations into conduct breaches, complaints, and misconduct cases.
• Ensure root cause analysis is performed and remediation plans are effective.
• Track corrective actions through to closure.

Strategy and Continuous Improvement

• Provide strategic input into business initiatives, product governance, and customer journeys.
• Use data analytics and customer insights to strengthen conduct risk monitoring.
• Benchmark and continuously improve conduct risk practices.

Experience and Qualifications

• 12+ years of experience in risk management, compliance, audit, or governance roles.
• Bachelor’s degree in finance, law, business, risk management, or a related discipline.
• Advanced degree or professional certifications such as ICA, CFA, CISI, FRM, or CAMS are preferred.