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Manager - Collections Analytics

Credit Saison India
Mumbai, IND
Full-time
Manager · 2–5 years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Key Responsibilities

  • Daily MIS & Data Management
  • Daily Reporting: Prepare, publish, and maintain daily, weekly, and monthly Collection MIS reports for management review.
  • Data Management: Manage large volumes of loan and recovery data with high accuracy.
  • Dashboards: Maintain dynamic dashboards showcasing vital collection metrics, bounce rates, and resolution rates.
  • Field Team Coordination & Performance Tracking
  • Target vs. Achievement: Coordinate daily with the field collection team to track on-ground performance against set monthly projections and targets.
  • Data Allocation: Allocate daily calling and visitation lists to the tele-calling and field teams based on priority and delinquency buckets.
  • Variance Analysis: Highlight shortfalls in expected collections versus actual recoveries and share actionable insights with field supervisors.
  • Feedback Loop: Act as the central point of contact for the field team to resolve data-related discrepancies
  • Legal Team Coordination
  • Legal Initiation: Identify chronic default accounts eligible for legal action (e.g., Section 138, Arbitration, Securitization) based on internal credit and collection policies.
  • Documentation: Compile and provide necessary account statements, bounced cheque details, and borrower histories to the legal team for drafting notices.
  • Status Tracking: Maintain a tracker of all accounts in the legal pipeline, updating case statuses and sharing progress reports with the Collection Head.
  • Key Skills & Competencies
  • Advanced Excel Proficiency: Mastery of VLOOKUP/HLOOKUP, Pivot Tables, conditional formatting, complex formulas, and data validation. (Knowledge of Macros/VBA is a strong plus).
  • Analytical Mindset: Strong ability to interpret numerical data, spot trends in borrower defaults, and draw logical conclusions.
  • Stakeholder Management: Excellent verbal and written communication skills to effectively coordinate with aggressive field teams and formal legal departments.
  • System Familiarity: Prior experience working with NBFC Loan Management Systems (e.g., FinnOne, Pennant, or similar software).
  • Detail-Oriented: High accuracy in data handling; a zero-tolerance approach to data leakage or misreporting.
  • Qualifications & Experience
  • Education: Bachelor’s degree in commerce
  • Experience: 2 to 5 years of proven experience in MIS and data management, specifically within the collections, recovery, or risk department of an NBFC or Bank.

Qualifications

  • 2 to 5 years of proven experience in MIS and data management, specifically within the collections, recovery, or risk department of an NBFC or Bank.

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