Manager, Client Advice - Marché central

Role overview

Responsibilities

• Coach and lead a team to deepen client relationships and meet client financial needs.
• Support employees in promptly resolving complaints, escalating difficult issues, and helping clients use self-service channels.
• Promote collaboration across client offers and direct clients to appropriate advice and services.
• Support the Banking Centre Leader with performance monitoring, action plans, and overall banking centre results.
• Recognize team contributions, provide hands-on coaching, and foster a productive team environment.
• Represent CIBC in the community and recruit employees who share its values.

Qualifications and schedule

• Hold current mutual funds accreditation in good standing through the Canadian Securities Course or Investment Funds in Canada.
• Have experience coaching and providing hands-on support to meet team goals.
• Be flexible to work banking centre hours, including possible evenings and weekends.
• Be flexible to work at multiple banking centres within a reasonable travel distance.

Additional credentials

• Branch Compliance Officer's Course, Branch Managers Examination Course, Conduct and Practices Handbook, Wealth Management Essentials, or Certified Financial Planner credentials are assets.

Workplace

• The employer states the role is on-site full-time.
• Work may involve multiple banking centres within a reasonable travel distance.

Benefits

• The employer lists competitive salary, incentive pay, banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, vacation, wellbeing support, and recognition programs; some benefits are subject to plan terms.