Manager City Operation

Reports To: Director, Facility Management

Role Purpose

Key Responsibilities

• Lead transition management and act as the main operations focal point across all city assets, including districts, roads, tunnels, and public realm.
• Oversee operational readiness and asset transition frameworks across different asset classes.
• Manage engagement with external stakeholders, including government authorities and regulatory bodies.
• Ensure the smooth handover of assets from construction to operations, meeting quality standards and project timelines.
• Oversee the integration of smart city systems such as Digital Twin, CAFM, BMS, SCADA, and Command & Control Center into live operations.
• Conduct risk assessments and develop mitigation strategies related to asset handover and operational integration.
• Support city opening plans and ensure alignment with approved phasing and operational readiness requirements.
• Lead FM service provider onboarding, mobilization plans, and ensure readiness in terms of staffing, training, SLAs, and KPIs.
• Review lifecycle costing, maintainability considerations, and validate OPEX assumptions during transition phases.

Qualifications And Experience

• Bachelor’s degree in Engineering, Asset Management, Facilities Management, or a related field.
• Minimum of 12 years of experience in large-scale real estate development, infrastructure, operations readiness, or transition management.
• Proven experience in city-scale or master community activation and phased district opening.
• Experience managing multi-asset portfolios, including roads, utilities, public realm, hospitality, and retail.
• Experience in FM operator mobilization and performance ramp-up.
• Exposure to smart city systems or command center activation is preferred.

Skills And Competencies

• Strong understanding of operational readiness, commissioning, and asset handover processes.
• Solid knowledge of lifecycle costing, maintainability, and OPEX optimization.
• Familiarity with ISO 41001 and ISO 55001 standards.
• Excellent leadership, communication, and stakeholder management skills.
• Strong commercial awareness, including contracts, SLAs, and governance frameworks.
• Ability to lead cross-functional teams and drive alignment across multiple stakeholders.