Manager City Operation

About This Role

Job Title: Manager, City Operation

Department: Facility Management

Reports To: Director, Facility Management

Location: To be determined

Role Purpose:

The Manager, City Operation is responsible for leading the transition management function to ensure the structured and efficient activation of city assets in alignment with development plans. The role focuses on operational readiness, asset transition, and effective coordination between development and operations.

Key Responsibilities:

  •  Lead transition management and act as the main operations focal point across all city assets, including districts, roads, tunnels, and public realm.

  •  Oversee operational readiness and asset transition frameworks across different asset classes.

  •  Manage engagement with external stakeholders, including government authorities and regulatory bodies.

  •  Ensure the smooth handover of assets from construction to operations, meeting quality standards and project timelines.

  •  Oversee the integration of smart city systems such as Digital Twin, CAFM, BMS, SCADA, and Command & Control Center into live operations.

  •  Conduct risk assessments and develop mitigation strategies related to asset handover and operational integration.

  •  Support city opening plans and ensure alignment with approved phasing and operational readiness requirements.

  •  Lead FM service provider onboarding, mobilization plans, and ensure readiness in terms of staffing, training, SLAs, and KPIs.

  •  Review lifecycle costing, maintainability considerations, and validate OPEX assumptions during transition phases.

Qualifications and Experience:

  •  Bachelor’s degree in Engineering, Asset Management, Facilities Management, or a related field.

  •  Minimum of 12 years of experience in large-scale real estate development, infrastructure, operations readiness, or transition management.

  •  Proven experience in city-scale or master community activation and phased district opening.

  •  Experience managing multi-asset portfolios, including roads, utilities, public realm, hospitality, and retail.

  •  Experience in FM operator mobilization and performance ramp-up.

  •  Exposure to smart city systems or command center activation is preferred.

Skills and Competencies:

  •  Strong understanding of operational readiness, commissioning, and asset handover processes.

  •  Solid knowledge of lifecycle costing, maintainability, and OPEX optimization.

  •  Familiarity with ISO 41001 and ISO 55001 standards.

  •  Excellent leadership, communication, and stakeholder management skills.

  •  Strong commercial awareness, including contracts, SLAs, and governance frameworks.

  •  Ability to lead cross-functional teams and drive alignment across multiple stakeholders.