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Manager CE & Digitalization
du
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Customer experience managementCustomer feedback analysisTelecommunications products and servicesSales processes and techniquesRisk management and complianceEnglish
Key Skills for This Role
Customer experience managementCustomer feedback analysisTelecommunications products and servicesSales processes and techniquesRisk management and complianceEnglish
Full Job Posting
Key accountabilities
- Track customer experiences across online and offline channels, devices, and touchpoints.
- Work with marketing and sales to improve customer services and brand awareness, and align customer experience strategies with marketing initiatives.
- Inform customers about product features and functionality, identify customer needs, and take proactive steps to maintain positive experiences.
- Analyze customer feedback on product ranges and new releases and prepare reports.
- Deliver Enterprise NPS and BHI targets through customer relationship-building and engagement.
- Increase du awareness in the MELE segment by improving TOMA and consideration.
- Coach, motivate, develop, guide, and drive cross-functional team members and SPOCs toward targets and improvements.
- Resolve cross-functional team issues to keep teams focused on customer objectives.
- Support effective risk management, compliance, and internal controls, ensuring risks and regulatory requirements are managed proactively.
Qualifications and experience
- Bachelor’s degree in telecom engineering, business, marketing, or equivalent; a Master’s degree is preferred.
- At least 7 years of experience in a Training Management post, including at least 2 years as a Sales Training Manager.
- Excellent understanding of telecommunications is preferred.
Skills
- Fluent spoken and written English and excellent PC skills.
- Strong technical knowledge of the organization’s products and services and strong knowledge of sales processes and techniques.
- Excellent communication and interpersonal skills, with the ability to communicate at all levels.
- Strong planning, organizing, facilitation, presentation, coaching, and mentoring skills.
- Strong teamwork and independent working ability; strong organizational and administrative skills, attention to detail, personal effectiveness, and flexibility to handle multiple tasks proactively.
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