Manager, Card Operations.Injaz - Merchant Services Dept.Operations Group

Overview

• Lead and manage global acquiring operations teams across multiple regions, ensuring standardization and operational excellence.
• Oversee day-to-day acquiring operations, including merchant onboarding, transaction processing, settlement, reconciliation, and dispute/chargeback handling.
• Implement and optimize processes to ensure accuracy, timeliness, and efficiency across all acquiring operational flows
• Drive digitization, automation, and continuous improvement initiatives to enhance speed, efficiency, and accuracy in operations.
• Establish and monitor KPIs, SLAs, and dashboards to ensure performance excellence across global acquiring operations.
• Should have an excellent operational knowledge of Acquiring processes and should be fully familiar with Visa and Master card guidelines and regulations
• Identify opportunities to automate and optimize digitalization, increase STP penetration by solutioning, leveraging technology and tools to drive efficiency, standardization and effectiveness for UAE, Egypt and Pakistan processes.
• Responsible for setting up operational structure, processes, accounting, reconciliation, SOPs, OPMs, RCSA structure etc. for Digital Bank for Pakistan
• Provide guidance in developing and maintaining procedures for product/process implementation for acquiring for all countries, adherence to compliance requirements of various schemes, adherence to product and policy requirements of the Bank.
• Effective Performance management of Issuing team and ensuring productivity and efficiencies are closely monitored at individual and at team level.
• Should act as a functional bridge between business and IT team in developing comprehensive requirements which include existing process/functions, process changes and improvements, new functionalities, review and solutioning, UAT planning and testing, post implementation system review & validation.
• Understanding and analyzing the VAT requirements of regulators, work with IT, Business and other stakeholders in design and implementation of solutions for VAT compliance