Manager, Business Transformation
Role Overview
Lead workstreams within enterprise-wide transformation initiatives across people, processes, and technology.
Partner with leaders and cross-functional teams to turn strategic priorities into practical solutions with measurable outcomes and improved colleague and client experiences.
The role balances change management and process improvement, with portfolio needs shaping the mix of expertise.
Key Skills for This Role
Full Job Posting
Role summary
Lead workstreams within enterprise-wide transformation initiatives across people, processes, and technology.
Partner with leaders and cross-functional teams to turn strategic priorities into practical solutions with measurable outcomes and improved colleague and client experiences.
The role balances change management and process improvement, with portfolio needs shaping the mix of expertise.
Responsibilities
- Design and deliver transformation initiatives aligned with firm strategy and measurable outcomes.
- Translate complex challenges, data, and insights into structured approaches, plans, and recommendations.
- Analyze workflows, facilitate current- and future-state workshops, identify root causes, and design scalable processes.
- Use analysis, reporting, dashboards, and performance measures to guide decisions and track impact.
- Design change strategies, impact assessments, stakeholder engagement, learning, risk assessments, and adoption measures.
- Monitor adoption, address resistance, incorporate feedback, and refine approaches to sustain new behaviours.
- Drive execution, scope, prioritization, sequencing, governance, and transparent performance reporting.
- Coordinate integrated change, communication, and learning approaches; coach and develop colleagues.
Qualifications
- Undergraduate degree in Business, Accounting, Engineering, or a related discipline.
- 5–7 years of experience in business transformation, consulting, or related roles.
- Experience in complex, highly matrixed environments; ability to lead or influence cross-functional initiatives.
- Strong analytical, problem-solving, stakeholder engagement, communication, facilitation, and presentation skills.
- Ability to explain complex concepts to diverse audiences, manage multiple priorities, and navigate ambiguity.
- Professional services experience, advanced analytics tool proficiency, AI tool proficiency, and Microsoft D365 proficiency are assets.
- Six Sigma or change management certifications such as Prosci or CCMP are strongly preferred.
Compensation
- The stated Toronto salary range is CAD 101,900–CAD 132,440; the posting does not specify a pay cadence.
- Benefits include profit sharing, flex days, RRSP contributions, wellness benefits, and a four-week summer work-from-anywhere-in-Canada option.
Work arrangement
- Teams are required to work together in the office four days per week; the employer also describes a flexible approach and a four-week summer work-from-anywhere option.
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