Learning Technology & Operations Manager

About Doane Grant Thornton

Role overview

Responsibilities

• Lead, coach, and develop the learning technology team; build its expertise in core learning systems.
• Maintain a multi-year learning systems roadmap aligned with L&D strategy, best practices, operational standards, and firm priorities.
• Serve as a subject matter expert and lead or support system adoption and continuous improvement.
• Use analytics, system data, and user feedback to measure impact and guide platform enhancements.
• Optimize workflows, automation, and configurations based on approved requirements.
• Lead approved system enhancements, feature deployments, configurations, and upgrades.
• Work with IT to ensure learning system data is secure, stable, scalable, and governed.
• Maintain governance and standards for system data structures, templates, workflows, and processes.
• Contribute to additional learning and development projects as assigned.

Qualifications

• Post-secondary education, professional certification, or equivalent experience in training and development, instructional design, project management, or process design.
• 3+ years in a learning technology administration or leadership role, with experience in LMS and LXP platforms, SSO, CSS, and system integrations or configurations.
• 2+ years of people management experience is an asset.
• Design Thinking, Change Management, Project Management, Lean/Six Sigma, or Agile experience or certifications are assets.
• Working knowledge of learning content authoring tools and modalities, including ILT, e-learning, videos, podcasts, documents, observational assessment, forums, online plans, and pathways.
• Excellent interpersonal and communication skills and ability to build relationships across the firm.
• Accounting knowledge or professional services experience is beneficial.

Benefits

• Benefits include profit sharing, flex days, RRSP contributions, firmwide holiday closure, wellness and concierge-like benefits, and professional development support.
• Employees may work from anywhere in Canada during the summer for four weeks.

Compensation

• The stated salary range is CAD 90,000–CAD 110,000 in Toronto; ranges may differ in other locations.
• The employer reviews salary ranges annually and considers background, skills, contributions, and internal equity.

Workplace

• Teams are required to work together in the office four days per week.