Manager, Aviation Operations (NE)

Job purpose

Business management

• Prepare quotations for additional aviation services and ensure delivery, invoicing, and payment.
• Maintain valid credit and carnet customer lists and ensure services are provided only to permitted customers.
• Ensure airport prices are posted; manage cash collection, bank deposits, and cheque collection with relevant finance and sales teams.
• Coordinate with joint-venture partners, represent ADNOC Aviation at JV airports, and participate in business development and promotion.
• Prepare, monitor, and control departmental capital and operating budgets.

Into-plane operations

• Ensure safe aircraft refuelling and defuelling in accordance with IATA service-level agreements and company procedures.
• Ensure fuel meets current specifications: Jet A-1 under AFQRJOS, Def Stan 91-91, or ASTM D 1655; Avgas 100LL under ASTM D-910 or Def Stan 91-90.
• Maintain required refuelling liability insurance and estimate sales across airports.
• Allocate sufficient personnel and resources, prepare duty rosters, renew vehicle registrations and staff passes, and coordinate with airport authorities.
• Ensure airport parking stands and refuelling facilities meet service requirements for aircraft and hydrant or off-hydrant operations.

Depot and hydrant operations

• Maintain IATA-recommended airport stock levels, including a minimum of three days’ working stock, and coordinate fuel supply with refineries.
• Ensure timely closure of stock and financial systems and adequate insurance for airport assets.
• Preserve aviation fuel integrity from receipt through delivery to aircraft.
• Manage fuel receipt, handling, delivery, quality control, flushing, and hydrant system checks in accordance with JIG requirements.
• Order vessels or ships according to airport demand.

Quality, safety, and compliance

• Ensure timely quality checks, approved tolerances, compliance with company procedures, JIG frequencies, and IATA requirements, and raise variances where necessary.
• Maintain QMS documents and comply with aviation legal requirements and company protocols.
• Participate in incident investigations, audits, risk assessments, business-continuity work, and follow-up actions.
• Conduct airport emergency exercises and field assessments to verify safe and efficient operations.
• Coordinate scheduled maintenance and monitor fuel supply, staffing, facilities, equipment, receipt, storage, and distribution.
• Resolve customer complaints, verify authorized permit-to-work signatories and staff competency certificates, and ensure regular operator drug and alcohol testing.
• Conduct biannual staff performance reviews, maintain aviation fuel quality assurance for assets, control incidental costs, and comply with the AVOD Authorities and Responsibilities Manual.

Projects and customer relationships

• Coordinate aviation fuel depot infrastructure upgrades, modifications, expansions, and improvements with maintenance, EPD, departments, and statutory bodies.
• Coordinate operational and technical projects to support accurate and timely completion.
• Work with Aviation Sales to meet customer requirements and pass on leads from prospective customers in Fujairah, Sharjah, Ras Al Khaimah, and Al Maktoum.
• Visit customers and airport authorities, document and resolve complaints, and meet contractual obligations.
• Investigate accidents, product losses, and complaints; recommend corrective and preventive actions and report findings to the VP Aviation.
• Coordinate with supply sources and laboratories to resolve product-quality issues and ensure fuel meets international and customer specifications.

Training and performance optimization

• Implement operations training and recommend job-related training; ensure depot staff complete mandatory training and can operate equipment and serve customers.
• Manage internal and external quality audits involving clients, airport agencies, and third parties; ensure facilities and personnel meet audit requirements.
• Monitor budgets, staffing, and operating expenses; review depot operating costs and resource use.
• Analyze peak and off-peak demand and facility and personnel utilization, then recommend cost-optimization strategies to the VP Aviation.

Qualifications and experience

• Bachelor’s degree in engineering, science, or commerce.
• 12 years of experience managing aviation fuel facilities, hydrant operations, and into-plane operations, including 6 years of managerial responsibilities.