Manager, Agent Strategy Team

About the Role

What You'll Do

What You Bring

• Deep healthcare or health-tech experience supporting health systems, academic medical centers, or complex multi-site provider organizations.
• 5–8+ years of relevant customer-facing experience, including 2+ years managing teams.
• A track record of hiring and developing teams that deliver measurable retention and expansion results.
• Experience helping healthcare customers adopt AI or automation and translate adoption into operational value.
• Familiarity with EHR integrations such as Epic, athenahealth, or eClinicalWorks, and their impact on healthcare workflows.
• Experience working in a startup, building processes, and navigating changing priorities.
• The credibility to earn trust across executive, clinical, operational, and IT stakeholders and guide difficult conversations.
• Strong analytical and product judgment, including setting targets, diagnosing portfolio risk, and communicating customer ROI.

Nice to Have

• Experience scaling a customer-facing function through rapid growth.
• Experience leading geographically distributed teams.
• Experience developing future team leads or managers.
• Benefits & Perks for Assorties
• 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.
• 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• 🏖 Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 👵 401(k) – Build your retirement savings.
• How We Work & What We Value
• Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!
• Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address.

Benefits & Perks for Assorties

How We Work & What We Value

Qualifications

• Deep healthcare or health-tech experience supporting health systems, academic medical centers, or complex multi-site provider organizations.
• 5–8+ years of relevant customer-facing experience, including 2+ years managing teams.
• A track record of hiring and developing teams that deliver measurable retention and expansion results.
• Experience helping healthcare customers adopt AI or automation and translate adoption into operational value.
• Familiarity with EHR integrations such as Epic, athenahealth, or eClinicalWorks, and their impact on healthcare workflows.
• Experience working in a startup, building processes, and navigating changing priorities.
• The credibility to earn trust across executive, clinical, operational, and IT stakeholders and guide difficult conversations.
• Strong analytical and product judgment, including setting targets, diagnosing portfolio risk, and communicating customer ROI.

Responsibilities

• Hire, coach, and develop Agent Strategy Managers with clear expectations for performance.
• Own team-level adoption, retention, and expansion results, helping health systems realize the full value of Assort.
• Shape account assignments, capacity, and coverage around each health system’s complexity, risks, and opportunities.
• Coach your team on executive engagement and lead high-stakes conversations with clinical, operational, and technology leaders.
• Use portfolio data to improve patient access outcomes, demonstrate ROI, and identify growth opportunities.
• Build playbooks and operating practices that help the team deliver consistently as Assort grows.
• Partner with Implementation, Sales, Product, and Engineering to resolve customer challenges and inform health-system priorities.