{bc}
Apply
oracle

Managed Services HCM Lead

ERP
GBR
Full-time
Lead · 5+ years experience
Onsite
Discovered 5 days ago

Full Job Posting

Qualifications

  • Minimum 5 years of experience in managed services, preferably within HCM.
  • Thorough knowledge of Oracle HCM modules and related integrations.
  • Current Oracle HCM certification (or ability to obtain within 12 months).
  • Proven leadership experience managing remote, multi‐timezone teams.
  • Strong analytical skills with a track record of KPI monitoring and reporting.
  • Excellent communication and stakeholder management abilities.
  • Demonstrated ability to handle high‐severity escalations and resolve issues quickly.
  • Experience driving process improvement and knowledge‐sharing initiatives.
  • Bachelor's degree in Business, IT, Human Resources, or related field (or equivalent experience).
  • Customer‐focused mindset with a commitment to service excellence.

Responsibilities

  • Set clear priorities, conduct regular one‐to‐ones, and support team development and performance.
  • Review weekly risks, workload, and KPI trends; produce monthly KPI reports for stakeholders.
  • Provide timely updates to customers and resolve escalations swiftly and effectively.
  • Drive internal improvement initiatives, including knowledge sharing, learning programs, and process enhancements.
  • Develop and maintain Oracle HCM capability, achieving and renewing Oracle certifications.
  • Manage a globally distributed team across multiple time zones, ensuring coverage and collaboration.
  • Oversee ticket queues and SLA compliance, balancing workload and service delivery.
  • Identify and mitigate service risks, implementing corrective actions as needed.
  • Foster a culture of continuous learning and professional growth within the team.
  • Collaborate with cross‐functional teams to align managed services with broader business objectives.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at ERP

Cloud Finance Functional

, IND

Discovered 4 days agoFull-time

Cloud Finance Functional

, IND

Discovered 4 days agoFull-time

Managed Services HCM Lead

, GBR

Discovered 5 days agoFull-time

Cloud PPM Functional

, IND

Discovered 5 days ago

Cloud PPM Functional

, IND

Discovered 5 days ago

Oracle HCM Consultants Managed Services

, IND

Discovered 1 weeks agoFull-time

Oracle Solution Architect Managed Services

, GBR

Discovered 1 weeks agoFull-time

Oracle Solution Architect Managed Services

, GBR

Discovered 1 weeks agoFull-time