Major Account Manager
Role Overview
The Major Account Manager will nurture and grow an existing Broker portfolio.
The role ensures the portfolio runs smoothly, identifies growth opportunities, and acts as a trusted customer point of contact.
The position suits a customer-focused and commercially astute professional who proactively solves problems and creates customer and business value.
Key Skills for This Role
Full Job Posting
About Waste Services Group
Waste Services Group is an Australian integrated waste and resource recovery provider serving businesses across the SME market.
The company provides tailored collection, specialised, and managed services solutions and is continuing to grow across Australia.
Sustainability, innovation, and customer impact are central to the company’s direction.
About the Role
The Major Account Manager will nurture and grow an existing Broker portfolio.
The role ensures the portfolio runs smoothly, identifies growth opportunities, and acts as a trusted customer point of contact.
The position suits a customer-focused and commercially astute professional who proactively solves problems and creates customer and business value.
Key Responsibilities
- Manage and grow a portfolio of Broker accounts while meeting revenue targets and maintaining commercially sound relationships.
- Act as the primary point of contact, monitor service performance, resolve issues, and coordinate with internal teams.
- Identify account growth opportunities through upselling, cross-selling, and renewals, and address commercial risks early.
- Conduct regular customer reviews and site visits to understand changing needs and confirm services remain fit for purpose.
- Maintain accurate CRM records, account plans, documentation, activity logs, and next steps.
- Own complaints and escalations through to resolution while working with internal teams to meet customer expectations.
About You
- Bring 2–4 years of experience in account management or customer success, ideally in the waste industry or a related service-based industry.
- Manage an account portfolio independently while balancing daily service needs with longer-term growth.
- Use a CRM to manage account and customer records accurately and consistently.
- Identify profitable growth opportunities with a commercially minded approach.
- Work collaboratively and build relationships with customers and internal teams.
- Proactively identify commercial risks and take timely action to protect revenue.
Why Join Us
- The package includes a motor vehicle allowance and commission.
- The role offers career development through training, mentoring, on-the-job learning, and coaching.
- The company provides a collaborative and supportive working environment.
- The position contributes to a business focused on sustainability and environmental impact.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at WSG
Business Development Manager
Mordialloc, AUS
WSG is seeking a Business Development Manager to generate profitable new business across the waste and resource recovery market. The role owns the full sales cycle, including pipeline development, proposals, negotiations