Maintenance Service Project Manager (Telecom)
About This Role
Job Title: Maintenance Service Project Manager (Telecom)
Location: Dubai, UAE
Experience Required: 5+ years
Job Summary
On behalf of Huawei, a world-renowned IT and Communications Company, We are seeking a skilled " Maintenance Service Project Manager" to lead the delivery of telecom maintenance projects, ensuring high service quality, customer satisfaction, and financial performance. This role involves managing end-to-end maintenance service operations, stakeholder engagement, and continuous service improvement.
Required & Preferred Skills
- Minimum 5+ years of experience in Service Project Management (SPM) within telecom or network environments
- Strong knowledge of network security management and EHS standards
- Proven experience in customer-facing roles and stakeholder management
- Experience in telecom maintenance or project delivery environments
- Arabic and English language proficiency required
- PMP or Huawei Project Management certification is preferred
- At least 2 years of experience as a Project Manager within Huawei projects or similar telecom environments
Key Responsibilities
- Own end-to-end maintenance service delivery , including pre-sales support and after-sales execution
- Manage project financials , including post-warranty service orders, revenue, cost control, and labor hour approvals
- Drive customer satisfaction , maintaining regular communication with key stakeholders (O&M teams, senior customer representatives, etc.)
- Identify major issues and customer complaints, initiate escalation management , and ensure timely resolution
- Coordinate customer resources during incident/accident recovery and manage post-recovery customer care
- Lead project initiation, team setup, resource planning, and performance management
- Ensure delivery quality, execution planning, and adherence to timelines
- Collaborate with Key Account stakeholders to ensure closure of high-risk items (e.g., EOS/license-related risks)
- Ensure compliance with network quality, security standards, and safety regulations (EHS)
- Manage spare parts delivery, inventory control, and overdue material tracking , ensuring cost and quality efficiency
Education Requirements
- Bachelor’s degree in Telecommunications, Electronics, or Communication Engineering
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