Maintenance Operative

Maintenance Operative – Job Specification

Role Overview

Key Responsibilities

• Receive and complete maintenance work orders issued by the Maintenance Manager or property team.
• Carry out general maintenance, including basic plumbing, carpentry, decorating, minor repairs, snagging and property upkeep.
• Diagnose faults and carry out practical, cost-effective repairs.
• Complete works efficiently, to a high standard and wherever possible on the first visit.
• Organise the necessary tools and materials before attending jobs.
• Identify additional works or specialist requirements and report these for approval.
• Provide job updates, completion photographs and accurate work order records.
• Maintain company tools, equipment and vehicles.
• Follow health and safety procedures and maintain safe working practices.
• Liaise professionally with tenants and leave properties clean and tidy following works.
• Minimum 3 years' practical experience in residential property maintenance preferred.
• Competent across a range of general maintenance trades.
• Strong fault-finding and problem-solving abilities.
• Ability to work independently from written work orders.
• Good time management, reliability and attention to detail.
• Professional communication skills and a positive attitude.
• Full UK driving licence.
• Experience working within a residential property portfolio is desirable.
• Basic Salary: Up to £32,500 per annum
• Annual Performance Bonus: Up to 10% of basic salary (£3,250 per annum)
• The annual bonus will be assessed against individual performance, including:
• Productivity and completion of allocated work orders.
• Quality of workmanship and first-time fix rates.
• Efficiency and effective use of materials.
• Reliability, punctuality and attendance.
• Accurate job reporting and professional conduct.
• Bonus payments are subject to annual performance review and company discretion.
• Company pension scheme.
• Paid annual leave and bank holidays.
• Company vehicle or transport arrangements where applicable.
• Tools, equipment and workwear provided where applicable.
• Training and professional development opportunities.
• Additional company benefits in accordance with company policy.
• The Maintenance Operative will report to the Working Maintenance Manager and will be responsible for ensuring assigned jobs are completed on time, to a high standard and with clear communication throughout.
• This is a hands-on position with no team management responsibilities.
• We are looking for someone who takes ownership of their work, is productive and reliable, and can be trusted to complete maintenance jobs properly without constant supervision.
• The expectation is simple: Receive the work order, understand the scope, complete the works efficiently and to a high standard, and report back once finished.

Experience & Skills Required

Salary, Bonus & Benefits

Reporting & Accountability

Overall Objective