Loyalty Program Technical PMO

Term: 12 months (Renewable)

• Program & Delivery Management

• Lead end-to-end delivery of loyalty initiatives, ensuring alignment with business objectives, timelines, and quality standards
• Coordinate multiple workstreams across business, technology, vendors, and external partners
• Establish and manage PMO governance frameworks, including planning, reporting, risk tracking, and dependency management
• Track milestones, deliverables, and ensure adherence to program timelines and budgets Technical Integration Oversight
• Oversee integration across banking systems, loyalty platforms, and partner ecosystems
• Drive alignment on API specifications, middleware architecture, and data exchange frameworks
• Ensure proper management of data flows, reconciliation processes, and system dependencies
• Act as a bridge between technical teams and business stakeholders, translating requirements into actionable plans Loyalty Platform Implementation
• Support implementation of loyalty systems, including
• Customer accrual and earning rules o Redemption journeys across channels o Partner onboarding and integration
• Coordinate SIT, UAT, and end-to-end testing cycles, ensuring readiness for go-live
• Ensure customer journeys are smooth, scalable, and fit for purpose Issue Management & Root Cause Analysis
• Proactively identify, track, and manage risks, issues, and blockers
• Conduct root cause analysis for integration failures and system defects
• Lead cross-functional teams in issue resolution, ensuring minimal impact on delivery timelines
• Implement preventive measures to reduce recurring issues Stakeholder Management
• Engage senior stakeholders across technology, product, operations, and external partners
• Provide clear and structured reporting on program status, risks, and dependencies
• Ensure alignment across all parties and maintain decision-making transparency Key Requirements Technical & Functional Expertise
• Strong understanding of: o APIs, microservices, middleware, and system integrations o Data flows between banking systems, loyalty platforms, and third-party partners
• Hands-on experience in loyalty platforms or similar ecosystems (e.g., rewards, campaigns, partner marketplaces)
• Familiarity with end-to-end customer journeys including earning, redemption, and settlement Delivery Experience
• Proven experience in leading complex, multi-stream programs in banking, payments, or loyalty domains
• Demonstrated success in managing cross-functional and vendor-driven environments
• Experience overseeing testing cycles (SIT/UAT) and go-live readiness Problem-Solving & Analytical Skills
• Strong capability in root cause analysis and troubleshooting complex integration issues
• Ability to work in high-pressure environments with multiple dependencies
• Structured and analytical approach to issue resolution and decision-making Soft Skills
• Strong stakeholder management and communication skills
• Ability to translate technical concepts into business language and vice versa
• Highly organized with strong PMO discipline and attention to detail
• Proactive, ownership-driven mindset
• **Requirements (please do not apply** **if you don’t meet the requirements below):**
• Mandatory: Strong technical understanding of system integrations (APIs, middleware, data flows) across bank systems, loyalty platforms, and partners
• Mandatory: Hands-on experience in loyalty or similar platform implementations and testing, including partner integration and redemption journeys
• Mandatory: Proven ability to lead end-to-end delivery and coordinate multiple workstreams and cross-functional teams
• **Relevant: 8+ experience in technical program management support with specific experience in launching loyalty platforms/programs**
• **Preferred: Experience working with banks in KSA/GCC or similar regulated environments**
• **Preferred: Exposure to loyalty vendors / platforms**
• **Preferred: Certifications in PMP, PRINCE2, Agile, or Scrum are a plus**

Competitive Salary and Benefits

Application Question(s)

• How many years of experience do you have in Technical Program Management or PMO roles?
• Have you worked in banking, payments, or loyalty platforms?
• Yes / No (If yes, please specify projects)
• Have you delivered end-to-end loyalty platform implementations (earning, redemption, partner integration)?
• Have you worked on integration between banking systems and external partners/vendors?
• Do you have experience managing data flows and reconciliation between multiple systems?
• Have you managed PMO governance (RAID logs, reporting, milestones, dependency tracking)?
• Have you managed SIT and UAT testing cycles end-to-end?
• Have you worked with senior stakeholders in banking or regulated environments (e.g., GCC/KSA)?
• Do you have hands-on experience in loyalty platforms (earning, redemption, partner integration)?

Experience

• Technical Program Management: 6 years (Required)
• loyalty platforms (earning, redemption, partner integration: 6 years (Required)
• end-to-end delivery of banking or loyalty programs: 8 years (Required)