Loyalty & Partnerships Specialist

Boutiqaat

Loyalty & Partnerships Specialist

Drive Loyalty That Customers Love

• Execute and manage loyalty program operations and promotions
• Support loyalty mechanics, reward structures, and customer segmentation
• Monitor program performance and identify growth opportunities
• Collaborate with Product and Tech teams to enhance loyalty features
• Contribute to initiatives that increase customer retention and lifetime value

Create Campaigns That Inspire Action

• Launch retention, reactivation, engagement, and win-back campaigns
• Build audience segments using customer behavior, purchase history, and loyalty data
• Manage automated journeys across email, SMS, push notifications, social media, and other channels
• Optimize campaigns to improve participation, engagement, and Average Order Value (AOV)
• Conduct campaign QA and ensure flawless execution

Build Strategic Partnerships

• Identify and onboard exciting brand partners
• Support co-marketing initiatives and loyalty collaborations
• Coordinate promotional campaigns and exclusive offers
• Manage partner communications and campaign execution
• Evaluate partnership performance and recommend improvements

Turn Data into Growth Opportunities

• Monitor key metrics including retention, conversion, engagement, repeat purchases, and ROI
• Analyze customer behavior and campaign effectiveness
• Prepare performance reports with actionable recommendations
• Work closely with CRM and Analytics teams to support data-driven decision-making

Elevate Customer Experience

• Improve loyalty and CRM touchpoints across the customer lifecycle
• Support A/B testing and optimization initiatives
• Identify customer pain points and propose solutions
• Explore gamification opportunities such as badges, missions, rewards, and challenges
• What You Bring to the Table:
• Bachelor’s degree in marketing, Business Administration, or a related field
• Minimum 2 years of experience in CRM, loyalty, digital marketing, or campaign operations
• Experience within e-commerce, retail, or customer-focused digital platforms is highly preferred
• Hands-on experience with loyalty and retention tools
• Familiarity with campaign management and automation platforms
• Experience with analytics tools such as GA4, Firebase, or similar platforms
• Strong Excel or Google Sheets skills
• Experience working with dashboards and performance reporting
• Fluent in English; Arabic is a plus
• Strong understanding of loyalty programs, customer lifecycle marketing, and retention strategies
• Excellent campaign execution and project management skills
• Strong analytical mindset with the ability to transform data into actionable insights
• Detail-oriented with exceptional organizational skills
• Comfortable collaborating across Marketing, CRM, Product, Commercial, Design, and Technology teams
• Strong communication and stakeholder management abilities
• A proactive, curious, and growth-oriented mindset
• Why Boutiqaat?
• At Boutiqaat, you won’t just join a company you’ll join a movement redefining e-commerce beauty and lifestyle retail.
• Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.
• Ready to Grow with Us?
• Kickstart your career with hands-on experience, expert mentorship, and real impact.
• Apply now and be part of something exciting!