Loyalty Marketing Specialist
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can!
Skills
About This Role
Company Description
- Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries.
- The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
- People are at the core of our business success and future.
- Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time.
- Together, we make Every Moment Matter.
- **Job Description*** Maintain accurate guest profiles, including birthdays, anniversaries, preferences, and contact details.
- Monitor daily reservation activity and ensure database records are complete and verified.
- Use guest data to support personalization, auto-tagging, and marketing triggers.
- Track booking sources and channels for reporting and performance analysis.
- Assist in planning and executing targeted marketing campaigns with the marketing team.
- Create personalized offers, newsletters, SMS campaigns, and promotional email communications.
- Support upselling of events and online experiences through marketing channels.
- Help develop and manage loyalty initiatives to increase repeat visits and guest retention.
- Research competitor reservation systems, loyalty programs, and guest engagement strategies.
- Prepare reports and insights on reservations, guest activity, campaign performance, competitor benchmarks, and system usage.
Qualifications
- Analytical mindset with strong attention to detail.
- Good communication skills to coordinate with guests, F&B, and marketing teams.
- Curiosity about guest engagement tools, loyalty programs, and digital marketing strategies.
- Ability to research and analyze competitor practices.
- Collaborative mindset with a drive to improve guest engagement strategies.
- Fluent in English (both written and spoken), with knowledge of Arabic being a plus.
- Comfortable working under pressure and managing multiple deadlines
- Flexible with working hours as needed
- **Confident using office software** such as Word, Excel, PowerPoint, and Outlook
- **Additional Information** **Why Join Radisson Hotel Group?**
- **Live the Magic of Hospitality -** Be part of a team that creates **exceptional experiences and memorable moments** every day.
- Let your **Yes I Can!** spirit shine as you bring hospitality to life.
- **Build a Great Career -** No matter your background or experience, we invest in your **growth, learning, and career development**—helping you reach your full potential.
- **Experience the Team Spirit -** Join a workplace that’s **inclusive, fun, and meaningful**.
- We celebrate diversity, support one another and foster a sense of belonging through our **Employee Resource Groups and inclusion initiatives**.
- **Lead with Your Ambition -** Your ideas, passion and drive matter!
- We empower you to **make a difference**—in hospitality, your community and beyond.
- **Enjoy Global & Local Perks -** No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide.
- Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
- **Join us in shaping the future of hospitality!** If you’re ready to **bring your talent, energy, and passion**, we’d love to hear from you.
- Apply now and let’s make every moment matter.
- We welcome applicants from all **backgrounds, abilities, and experiences**.
- If you need any adjustments during the application process, please let us know.
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