Loyalty Manager

Role overview

Compensation

• Salary is up to AED 22,000 per month.

Sales and customer referrals

• Drive sales to existing customers, property owners, investors, and referrals; identify repeat purchases, upgrades, portfolio expansion, and cross-selling opportunities.
• Create targeted initiatives based on customer investment profiles and preferences; present launches, investment opportunities, payment plans, and promotions.
• Conduct property presentations, briefings, site visits, and negotiations; maintain the pipeline and meet monthly, quarterly, and annual targets.
• Develop referral initiatives, encourage qualified referrals, and track referral leads, conversions, and revenue.
• Build relationships with high-value customers and repeat investors; coordinate customer engagement with marketing and customer experience teams.

Team leadership and relationships

• Lead, coach, and manage Loyalty Sales Executives; set individual and team targets and conduct performance reviews and pipeline meetings.
• Support customer meetings, negotiations, objection handling, and deal closures; set effective sales, follow-up, and customer-engagement processes.
• Identify training needs and improve product knowledge and selling capabilities.
• Understand customer investment objectives, portfolios, and future plans; ensure timely personalized communication and resolve escalated concerns with relevant teams.
• Organize investor meetings, customer activities, exclusive previews, and project launches.

Reporting and coordination

• Maintain accurate CRM records of customer interactions, leads, referrals, opportunities, and sales activity.
• Report sales performance, pipeline, referral conversions, and revenue forecasts; analyze customer data for repeat-sales and referral opportunities.
• Coordinate with Sales, Marketing, Customer Service, Finance, Handover, and Property Management teams and provide management with customer insights and market feedback.

Candidate requirements

• Bachelor's degree in Business Administration, Sales, Marketing, Real Estate, or a related field.
• 5–8 years of real estate sales experience, preferably in Dubai; 2–3 or more years managing a property sales team is preferred.
• Experience in loyalty sales, relationship management, repeat sales, key account management, or referral-based sales is preferred.
• Proven property sales results; strong knowledge of Dubai off-plan and ready-property markets; experience with CRM and sales pipeline management.
• Strong leadership, coaching, negotiation, presentation, closing, communication, and relationship-building skills; commercially driven and customer-focused.
• Fluency in English is required. Arabic, Hindi, Russian, Chinese, or European languages are advantageous.
• A valid UAE driving licence is preferred.

Key performance indicators