Loss Prevention Manager

Job Summary

Position Details

• Location is Dubai Parks & Resorts, Dubai, United Arab Emirates.
• Schedule is full time; the position is not remote.
• Position type is management.

Education and Experience

• High school diploma or GED and 3 years of security/loss prevention or related professional experience; or a two-year degree in Criminal Justice or related major and 1 year of relevant experience.

Managing Security Operations

• Assist in developing and implementing emergency procedures; recommend follow-up action for security breaches.
• Investigate property losses and refer them to appropriate management for disposition; deploy security staff to protect assets.
• Comply with corporate security guidelines; document and report employee accidents and general liability incidents.
• Conduct property and parking patrols; maintain patrol documentation; keep abreast of local criminal activity.
• Handle guest complaints and disputes; identify hazards and unsafe work practices and implement risk-control plans.
• Inspect security equipment; facilitate timely medical attention; conduct employee performance appraisals and disciplinary procedures.
• Identify training needs, develop and deliver training, and maintain required first aid and CPR certifications for security officers.
• Implement local authority security and safety requirements.

Leading Security Teams

• Attend pre- and post-convention and weekly forecast meetings to understand group needs and communicate information to security officers.
• Communicate safety procedures and codes; lead by example and encourage cooperation among team members.
• Solicit employee feedback and address employee concerns; coach and mentor staff and set and monitor performance standards.

Guest Service and Human Resources

• Model strong guest hospitality and customer service, empower employees to serve guests, and meet customer satisfaction and retention expectations.
• Assist in minimizing accident-claim costs through claims management and bring issues to Human Resources as needed.