Logistics Executive
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About the Role
Scope of Work – Logistics Executive Position Purpose To coordinate, process, and monitor domestic and international courier shipments through DHL, ensuring timely dispatch, accurate documentation, compliance with shipping regulations, and efficient communication with internal departments and customers.
Key Skills for This Role
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Overview
Scope of Work – Logistics Executive
Position Purpose
To coordinate, process, and monitor domestic and international courier shipments through DHL, ensuring timely dispatch, accurate documentation, compliance with shipping regulations, and efficient communication with internal departments and customers.
1. Shipment Booking & Coordination
- Create and process shipment bookings through DHL shipping platforms and portals.
- Schedule courier pickups and coordinate dispatch timelines.
- Select appropriate DHL services based on shipment urgency, destination, weight, and cost requirements.
- Verify shipment details before booking, including consignee information, package dimensions, and declared value.
2. Documentation Management
Prepare and review shipping documentation, including:
• Air Waybills (AWB)
- Commercial Invoices
- Packing Lists
- Export/Import Documents
- Customs Declarations
- Ensure all documents comply with DHL and destination-country requirements.
3. Shipment Tracking & Monitoring
- Monitor shipment status from pickup to final delivery.
- Track consignments using DHL tracking systems.
- Proactively identify delays, exceptions, or customs issues and coordinate resolutions.
- Provide shipment updates to customers and internal stakeholders.
4. Customer & Internal Communication
- Liaise with DHL representatives regarding bookings, service issues, claims, and delivery performance.
- Respond to customer inquiries related to shipment status and delivery schedules.
- Coordinate with sales, warehouse, procurement, and finance departments to ensure smooth shipment processing.
5. Customs & Compliance Support
- Ensure shipments comply with international shipping regulations and customs requirements.
- Verify restricted or prohibited items before shipment.
- Assist in customs clearance coordination when required.
6. Cost Control & Reporting
- Maintain records of courier expenses and shipment volumes.
- Verify DHL invoices against booked shipments.
- Assist in identifying cost-saving opportunities and service improvements.
- Prepare periodic shipment and performance reports.
7. Record Keeping
- Maintain accurate shipment records and filing systems.
- Archive shipping documents in accordance with company policies.
- Update ERP or logistics management systems with shipment details and tracking information.
8. Issue Resolution
Handle shipment delays, lost packages, damage claims, and delivery discrepancies.
Coordinate with DHL customer service to resolve shipment-related issues promptly.
Escalate critical cases to management when necessary.
Deliverables
- Accurate and timely DHL shipment bookings.
- Complete and compliant shipping documentation.
- Real-time shipment tracking and status reporting.
- Timely resolution of shipment issues.
- Monthly logistics and courier performance reports.
- Proper maintenance of shipment records and cost documentation.
Key Performance Indicators (Kpis)
- Shipment booking accuracy rate.
- On-time dispatch percentage.
- Documentation error rate.
- Shipment delivery success rate.
- Number of shipment-related complaints.
- Response time for tracking and customer inquiries.
- Courier cost management and budget adherence.
Required Skills
- Knowledge of DHL shipping procedures and courier platforms.
- Understanding of international shipping and customs documentation.
- Proficiency in Microsoft Excel and ERP/logistics systems.
- Strong organizational and communication skills.
- Attention to detail and problem-solving ability.
Preferred Nationality
- Indian, Filipino
Salary Range
- 3000 to 4000 AED
Immediate Joiners
- Preferred
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