Logistics & Delivery Operations Manager

Job Description: Logistics & Delivery Operations Manager

About The Role

Delivery Operations

• Own and manage end-to-end delivery operations across both brands, from dispatch to last-mile completion
• Serve as the primary escalation point for all delivery-related issues across shifts
• Coordinate daily with kitchen and packing teams to align order readiness with driver dispatch timelines
• Work closely with customer support to action delivery exceptions, urgent reroutes, and schedule changes driven by a dynamically changing customer location and delivery schedule

Route Planning & Optimization

• Plan, assign, and optimize daily and weekly delivery routes across all riders and drivers, accounting for traffic patterns, delivery windows, multi-stop sequencing, and cost efficiency across the UAE
• Operate and maintain routing tools and delivery management systems appropriate to the scale and complexity of operations
• Track live routes across shifts, proactively intervening on delays or disruptions before they impact customers
• Monitor and report on KPIs including on-time delivery rate, cost-per-delivery, and route efficiency

Team Management

• Hire, onboard, manage, and where necessary offboard drivers and riders
• Manage driver availability planning across rotating morning and night shift schedules
• Track and document driver performance; provide structured feedback and enforce delivery standards
• Ensure all team members adhere to delivery schedules set by the customer support and operations teams

Third-Party & Supplier Management

• Manage relationships with third-party delivery suppliers and freelance riders, ensuring contractual compliance and service-level adherence
• Evaluate and recommend supplier changes based on performance data

Asset Management

• Own full traceability and accountability for all delivery assets including bikes, vans, thermal bags, and any other company-issued equipment
• Implement and maintain a check-in/check-out system for all assets; conduct regular audits
• Flag asset degradation, losses, or compliance gaps proactively

Quality & Brand Standards

• Conduct daily quality checks of the delivery process — packaging integrity, driver presentation, customer interaction standards, and punctuality
• Ensure every delivery touchpoint reflects the brand values of Matter Nutrition and YellowBlock
• Identify process bottlenecks and implement continuous improvements to delivery operations

Reporting

• Maintain accurate records of routes, driver activity, asset usage, and delivery performance
• Provide regular operational reporting to the CEO

Requirements

• **3+ years** of experience in a delivery operations or logistics management role, with direct responsibility for route planning and driver team management
• Proven experience operating across the **UAE**, with working knowledge of the country's geography, traffic patterns, and last-mile delivery landscape
• Experience in **F&B, meal plans, or FMCG last-mile delivery** is strongly preferred
• Hands-on proficiency with **routing and delivery management software and digital tools**
• Strong command of **English** (required for communication with the management team)
• Fluency in **Urdu and/or Hindi** (required for effective communication with the rider and driver team)
• Demonstrated ability to manage across **multiple shifts**, including night shifts and weekends — flexibility is non-negotiable
• Computer literate with the ability to manage digital tools, maintain records, and produce operational reports
• Strong problem-solving skills and composure under pressure
• Highly organized, systems-oriented, and able to operate independently without close supervision

What We Offer

• A high-ownership role with direct CEO visibility and genuine decision-making authority
• The opportunity to build and professionalize the logistics backbone of two growing UAE-based brands
• Competitive salary package commensurate with experience
• A fast-moving, entrepreneurial environment where your impact is immediately visible

Job Types: Full-time, Permanent