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Logistics Customer Relations Coordinator-Part-time

Forward
Missouri, USA
Part-time
Mid
Onsite
$19.01
Discovered 2 weeks ago
Communication

Full Job Posting

Responsibilities

  • Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in‐person interactions.
  • Provide front‐line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
  • Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
  • Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
  • Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
  • Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).
  • Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
  • Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
  • Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
  • Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
  • Identify routine service issues or delays and escalate them to operations leadership according to established procedures.
  • Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
  • Participate in training, meetings, and process improvement activities as assigned.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred.
  • Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
  • Strong attention to detail with the ability to follow established processes consistently.
  • Clear, professional written and verbal communication skills with a customer‐focused approach.
  • Ability to work collaboratively in a fast‐paced, team‐oriented, on‐site environment.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on‐site setting (listed in this posting), with travel for related meetings/events.

Preferred Qualifications

  • Education: High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred.
  • Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.

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