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Import Coordinator - Air

Forward
Des Plaines, USA
Full-time
Mid
Onsite
Discovered 2 days ago

Full Job Posting

Responsibilities

  • Assist with coordinating air import shipments from pre‐arrival through final delivery.
  • Process and review import documentation such as arrival notices, commercial invoices, and shipping documents.
  • Enter and maintain accurate shipment data in CargoWise and other systems.
  • Track shipment arrivals, customs clearance status, and delivery milestones.
  • Communicate with airlines, customs brokers, trucking providers, warehouses, and internal teams.
  • Follow U.S. import compliance requirements and internal operating procedures.
  • Identify documentation issues or clearance delays and escalate as needed.
  • Support duty, fee, and charge validation for billing accuracy.
  • Respond to customer inquiries related to shipment status and delivery.
  • Maintain accurate and organized shipment records.
  • Assist with coverage during peak volume periods.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.
  • Prior experience in logistics, transportation, or related operations roles.
  • Basic understanding of air import processes and international shipping preferred.
  • Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.
  • Strong organizational and communication skills.
  • Strong attention to detail and time‐management skills.
  • Ability to follow defined procedures and meet deadlines.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
  • Environment: Comfort commuting to/from and working in a 100% on‐site setting (listed in this posting), with travel for related meetings/events.

Preferred Qualifications

  • Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.
  • Basic understanding of air import processes and international shipping preferred.

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