Logistics Coordinator
Skills
About This Role
Overview
It includes but is not limited to the below:
· Overseeing the full process of order transaction from the stage of order confirmation till order delivery and making sure customer experience is as smooth as possible.
· Making sure that order cards are printed and sorted based on the required time slots and areas.
· Liaising with the different brands, florists, and riders to make sure the order is complete and ready for delivery on time.
· Relating to the above, it requires that the ops agent make sure to order all brand products ahead of time enabling the preparation of the order.
· Making sure all order details are in place which includes addresses, card messages, products, etc...
· Following up and working to solve tickets received from customer service relating to issues faced by customers such as late orders, missing items, etc.
· Call customers when required to answer specific requests or solve issues.
· Answer calls, WhatsApp, and live chat messages when required.
· Work with florists to make sure the products are arranged in a timely manner.
· Work with drivers to make sure orders are delivered on time.
· Share continuous on-ground feedback and knowledge with line managers to improve and bring efficiency to operations.
· Work with inventory teams when required to make sure all items are in stock and accounted for.
· Work with procurement teams when required to help co-ordinate with suppliers.
Application Question(s)
- What is your nationality?
- What is your expected salary?
- How soon can you join?
Experience
- Logistics Coordinator: 2 years (Required)
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